My Christmas stay was delightful as I got complimentary items in the room's mini-bar, which made me feel like I was getting a great deal for my money. The hotel staff was also particularly helpful in guiding me to the local amenities and attractions around the property. The town's quiet neighborhood was an ideal location for a serene, relaxing holiday, and the hotel room's semi-outdoor onsen bath was exceptional and so soothing for the body.

The TV channels offered were entirely in Japanese, which I found to be a significant inconvenience. the hotel's onsen facilities were quite limited, consisting solely of the bathtub on the balcony.

Private hot spring in room, excellent dinner, quick pick-up service, clean and modern hotel, adventurous and delicious food.

Nothing, all was good.

Convenient location, spacious rooms with traditional seating area and beds. Staff went above and beyond during a snowstorm, driving guests to the train station. Spectacular views of Mt. Fuji and an onsen with a well-placed shower. Extensive breakfast with beautiful view and varied dinner menu.

The private onsen in our room at Yuyado Zen was the highlight of our stay. Soaking in the hot water while enjoying the view was a truly rejuvenating experience. The room itself was spacious and cozy, and the traditional Japanese dinner and breakfast were absolutely delicious. The staff was friendly and helpful throughout our stay. I highly recommend Yuyado Zen for a comfortable and enjoyable stay in Hakone.

As bike riders, we were thrilled to find that Hakone Yuyado offered free bike rental, allowing us to explore the beautiful surroundings at our own pace.

We felt completely taken care of during our stay, with no complaints whatsoever.

The location of the hotel was fantastic, offering great views of Mount Fuji. The room was spacious and cozy, with a comfortable bed and a beautiful onsen in the bathroom. The staff at the hotel were friendly and helpful, making us feel warm and welcomed throughout our stay. Additionally, the breakfast and dinner served at the hotel were exceptional, offering a variety of delicious and imaginative Japanese dishes.

That the public transport to the hotel from the nearest station was a bit of a distance away, requiring us to leave plenty of time for travel.

I recently stayed at a 4-star hotel in Hakone and had a truly luxurious experience. The location of the hotel was peaceful and offered breathtaking views. The staff went above and beyond to ensure my comfort and satisfaction. They even tracked down a lost hat for me and hand-delivered our forgotten bus pass. The room and bath were spectacular, providing the ultimate in relaxation and comfort. The onsen on our balcony was a highlight, allowing us to indulge in the hot spring experience at our convenience. The food was another standout feature, with each meal offering a unique and delicious adventure. the enhanced comfort and quality services at this hotel made my stay unforgettable.

I highly recommend this place to everyone.