Compared to my previous stays, the positive aspects of this hotel were outstanding. the room service was impeccable, and the housekeeping staff did an excellent job maintaining our room. the hotel offered convenient services like ski pass vendors and equipment hire, making our ski trip hassle, free. We were pleasantly surprised by the attentive staff, who even gave us a small upgrade after a friendly chat at the front desk. the breakfast was not only delicious but also varied, catering to different tastes. the hotel's location at the base of the ski lifts allowed for a true ski, in and ski, out experience.

Despite the many positive experiences, there were a few areas that could be improved. the hotel should pay more attention to the condition of the rooms, as some guests noticed old stains on carpets and walls.

One-stop shop service, convenient F&B options, good convenient stores, great location for skiing, helpful and accommodating staff, great onsen.

Not obvious to find.

Nice amenities, comfortable rooms, helpful staff, great location near ski slopes. Free onsen is a nice addition.

our stay at the hotel in hachimantai was exceptional. the attentive staff and multiple dining options truly made our experience memorable. the onsen and activities for kids added a special touch to our vacation, exceeding our expectations.

voucher for onsen discount was incorrectly dated.

We loved the convenient location of Ana Crowne Plaza Resort Appi Kogen. Being able to ski-in and ski-out was a dream come true. The beautiful outdoor onsen at Shirakaba no Yu was a relaxing treat. And the dinner course at Lapin d'Or, the French restaurant, was absolutely excellent. I highly recommend this hotel for a fantastic winter getaway.

I had an amazing time at this hotel! The location was perfect, right on the slope, making it incredibly easy to ski in and ski out. The staff were friendly and spoke English fluently, which made communication a breeze. The hotel offered a wide range of amenities, including a spa and wellness center, indoor swimming pool, sauna, and jacuzzi. I particularly enjoyed the full body massage and beauty treatment, which helped me relax after a long day on the slopes. The dining options were fantastic, with a variety of restaurants to choose from, serving both Japanese and western cuisine. The ski equipment hire was top-notch, with high-quality gear available for rental. the hotel provided a luxurious and comfortable experience.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

The proximity to the slopes was excellent, allowing for easy access to skiing. the cleaning service was top-notch and the staff members were consistently polite and helpful, making our stay more enjoyable. the breakfast offered a good mix of local specialties and international options, which was a nice touch.

The resort could benefit from more consistent maintenance, particularly in the area of carpeting and furniture. We also felt that some of the facilities were closed at inconvenient times, especially for guests who were looking for activities to do off-season.