This hotel exceeded my expectations in so many ways! the decor of the rooms was very modern and neat, giving off a fantastic atmosphere that helped me relax during my stay. the staff were incredibly professional and nice, going above and beyond to assist me, like helping me arrange a cab for my early morning flight. the hotel provided a delicious breakfast with colorful drinks and fresh fruits/vegetables that made my day perfect. The location was also convenient, being close to the train station and offering easy access to various shops and restaurants.

Although the room was a bit small for two people, the overall experience at this hotel made up for it.

We had a fantastic stay at a new hotel in a great location next to a big transportation hub. It was so convenient to hop on the rapid train and be back at the hotel within 14 minutes. The staff at Metropolitan Kawasaki were truly exceptional. Mr. Kikuchi at reception went above and beyond when I mistakenly paid JPY300K instead of JPY30K, kindly giving back ¥270K. I was so impressed and thankful. The housekeeper of our room also deserves a special mention for returning my forgotten iPad. The staff performance at this hotel deserves all the brightest stars in the sky.

None. Everything about this hotel was perfect. ⭐️

The hotel's location is extremely convenient, being just a few minutes walk from the train station. This makes it easy to travel around and explore the surrounding area. Additionally, there are plenty of amenities nearby, including restaurants, cafes, and convenience stores. Furthermore, the hotel is situated on a boardwalk, providing a pleasant atmosphere away from the busy streets.

The lack of a top sheet on the mattress. Although there was a sheet present, it would have been more comfortable to have a top sheet as well.

We stayed at this luxurious hotel and were pleasantly surprised by its prime location. It is conveniently situated near the main station, surrounded by stores, restaurants, and cafes. The hotel offers a range of services to enhance our comfort, such as laundry facilities, which were perfect for our family. The staff was incredibly friendly and accommodating, allowing us to have a late check-out. The rooms were impeccable and provided a clean and comfortable environment. The amenities, including the pajamas provided, were of high quality and made our stay even more enjoyable.

Clean, comfortable rooms. Convenient location, near train station and shopping areas. Affordable pricing. Friendly and attentive staff. Fantastic view.

No.

Conveniently located near the train station and restaurants. Excellent soundproofing and comfortable rooms. Impressive staff who provided exceptional service, including returning a misplaced item. Great amenities like a buffet, laundry room, and printing service. A recommended choice for business travel.

The location of this hotel is perfect, right next to the JR Kawasaki station and Lazona Mall. It made exploring Kawasaki so convenient, with plenty of dining and shopping options nearby. The front desk staff, Watanabe-san, was friendly and spoke English fluently, making check-in a breeze. The room was spacious and clean, equipped with a TV that had streaming services like Netflix and Hulu. I had a pleasant experience and would recommend this hotel for its convenient location and comfortable accommodations.

The location was excellent, with the JR railway just a 5-minute walk away and great restaurants within a 10-minute walk. The hotel had impressive soundproofing, ensuring a peaceful night's sleep.

I had an amazing experience at Metropolitan. The staff, especially Mr. Kikuchi at reception, went above and beyond to ensure a pleasant stay. They were friendly, professional, and provided exceptional service. The hotel's location, next to a major transportation hub and a big mall, was very convenient. The rooms were spacious, clean, and soundproof, ensuring a comfortable stay. The housekeeping team also did an excellent job. the staff performance at Metropolitan was outstanding, deserving all the brightest stars in the sky.

Nothing was perfect! ✨

I had a fantastic stay at this hotel! The rooms were incredibly spacious, especially when compared to other hotels in major Japanese cities. The hotel facilities were top-notch, and everything was kept impeccably clean. The location was perfect, just a short walk from the station and conveniently close to everything. The staff were extremely helpful and accommodating throughout my stay.

Nothing that I didn't like.

The staff were extremely helpful and accommodating, making my stay even more enjoyable. The location of the hotel was perfect as it was so close to everything I needed. Being near the train station made it easy for me to explore and travel around. There were also plenty of convenience stores nearby, making it convenient for me to grab any essentials I needed. Additionally, there was a mall right in front of the hotel, perfect for some shopping. the location of this place was ideal for me.

This hotel is perfect for families.

The rooms were clean, comfortable, and spacious. The shower and bath were immaculate. The hotel amenities were excellent, and the complimentary pajamas were a nice touch. The staff were courteous and helpful, even for non-Japanese speakers. The coffee shop on site served delicious beverages. The location was convenient, with easy access to shops and restaurants.

No issues.

During our New Year stay at this hotel, we found it to be the perfect base for exploring the surrounding areas. Its central location meant we were able to visit Tokyo, Yokohama, Kamakura, and Hakone with ease. the hotel was extremely clean and well-maintained, with staff that were incredibly helpful and friendly. the spacious rooms were equipped with comfortable pajamas, which was a nice touch.

The entrance to the hotel was a little tricky to find as it was tucked away in a passage and on an upper level, but this was only a minor inconvenience. However, the staff were quick to apologize and arrange a new room for us.

The hotel's location is extremely convenient, being just a few minutes walk from the train station. This makes it easy to travel around and explore the surrounding area. there are plenty of amenities nearby, including restaurants, cafes, and convenience stores, ensuring that you have everything you need at your fingertips. the hotel is situated on a boardwalk, providing a pleasant atmosphere away from the busy streets.

The lack of a top sheet on the mattress. Although there was a sheet present, it would have been more comfortable to have a top sheet as well.

The hotel's location is perfect, being so close to the station and surrounded by numerous shops, restaurants, and convenience stores. It is also conveniently located on a boardwalk, away from the noisy streets of the city. The rooms are clean and spacious, with comfortable beds and a roomy bathroom. The staff is friendly and accommodating, and there is the option of storing luggage for those who need it.

The hotel does not have a seating area in the room when an extra bed is added.