This hotel is in an unbeatable location right in the city center, near the famous Ichiran Ramen noodle shop and surrounded by shopping streets. The rooms, although small like most Japanese hotels, are comfortable and provide enough space to move around and store luggage. The friendly staff makes the stay even more pleasant, and there is a free phone in the room which comes in handy for travelers.

There is no English international news channel available in the rooms, which can be inconvenient for guests who rely on it to stay updated with current events and weather information.

I had a fantastic experience at Richmond! The staff went above and beyond to assist me when my plans changed due to bad weather and train disruptions. The hotel's location was perfect, with plenty of dining options and easy access to public transportation. The check-in process was seamless with the use of their convenient machine. The room size was spacious and comfortable, a rare find in Japan. I highly recommend this hotel.

Great service from staff, who spoke English well. Convenient location in the heart of the city, with shops and restaurants nearby. Clean and well-kept hotel and rooms. Good variety of breakfast options at a reasonable price.

Nothing, all was good.

We had a great romantic escape at this hotel. the free phone in the room was very useful for exploring the local area, and we loved being right in the middle of the shopping district with plenty of restaurants and shops nearby. the hotel staff was very friendly and even offered some toys and kid-sized bathing robes for our young children. we had a comfortable and enjoyable stay.

The rooms and bathroom were very small, which made storage space a bit of a challenge for our four-day stay. the hotel was located on a narrow street that was difficult to reach by car.

Conveniently located near shops, tram, and bus terminal. Spacious rooms with excellent toiletries. Laundry facilities available on level 6 at a lower cost. Good range of restaurants and eateries in the area. Easy access to sightseeing spots and tram transportation.