Great traditional meals, private rooftop onsen, helpful staff, free shuttle service to snowfields and snow monkeys. Cons: Felt so much at home, nothing too much trouble.

I always return for the warm atmosphere and top-notch service. the staff once found my lost earring. Everything I need is here: Wi-Fi, valet parking, luggage storage, 24-hour reception, bar. It suits me perfectly. Coming back for Christmas.

As a leisure traveler, we enjoyed a delightful 2-night stay at this charming ryokan. the room was spacious and clean, with a luxurious open-air bath on the balcony. the staff was exceptionally helpful, offering timely shuttles to various attractions, including the snow monkey park. the traditional meals served were delicious, offering a unique culinary experience. Overall, a fantastic location close to the station and great amenities, making our stay truly memorable.

Strongly recommend this hotel.

Staying at a traditional ryokan was a delightful experience. Enjoyed a private balcony onsen with snowfall views. Convenient shuttle service to the snow monkey park and train station. However, slightly rushed shuttle schedule. Overall, a cozy and authentic stay. Overall, I'd recommend this hotel for a relaxing and authentic Japanese experience.

The hotel, boasting traditional meals, is well-organized and spotlessly clean. the location, with a beautiful view and free shuttle service, made my stay memorable.

Can’t fault the property in any way.

We had a fantastic stay at a ryokan in Nagano. The location was very convenient, as it was close to Yudanaka station and all the local restaurants. Our room was spacious and comfortable, with a beautiful view of the mountain. The bathroom was clean and well-maintained. The service provided by the staff was exceptional, always going above and beyond to ensure our needs were met. The breakfast offered a wide variety of delicious options. the facilities were top-notch, with a relaxing onsen available for guests to enjoy.

The dinner service was a bit slow due to understaffing.

Amazing ryokan. Convenient shuttle service. Delicious dinner and breakfast. Great staff. Spacious and comfortable rooms. Free shuttle to Snow Monkey Park

We had an incredible stay at this 4-star hotel. The location was perfect, being very close to the train station and surrounded by restaurants and shops. It made it so convenient for us to explore the area without any hassle. The hotel itself provided excellent service, from room service to housekeeping. The staff were friendly, accommodating, and were able to explain everything to us with great detail. They even went above and beyond to fulfill our special requests. The rooms were spacious and well equipped with all the necessary amenities. We especially loved the terrace, where we could relax and take in the beautiful surroundings. The hotel also had a restaurant and bar area, offering delicious special diet menus. We were truly impressed with our experience here.

I highly recommend this hotel to family and friends.

Great value for money, cozy room, perfect location, and amazing staff. Cons: the breakfast menu could use more variety.

Convenient shuttle service from Yudanaka station to hotel and Snow Monkey Park. Delicious traditional meals included. Relaxing onsen with indoor and outdoor options. Transportation provided to Yudanaka station at checkout. Excellent amenities provided.

We went to this hotel as part of a New Year ski trip. the location was great, as it allowed us easy access to the slopes and ski lifts. the shuttle to the ski resort was always on time, which was convenient. We also enjoyed the traditional Japanese breakfast, which was included in the price of the room.

We found the staff to be quite unwelcoming and unhelpful, which made the stay less enjoyable. the hotel was quite noisy and we could hear other guests talking from our room.