We had a fantastic time at a cozy and friendly onsen resort in a great location. The hotel staff were incredibly helpful and accommodating, going above and beyond to make us feel welcome. The room was clean and cozy, with comfortable amenities like chairs and a table. The attached bathroom and bathtub were spotlessly clean, and the onsen facilities were beautifully designed and well-maintained. We enjoyed delicious Japanese breakfasts and even had the opportunity to try a private outdoor onsen. The location was perfect, with plenty of small restaurants within walking distance and easy access to nearby mountains via a rope way. The train station was also conveniently located and accessible with the JR Pass.

It would have been better if they provided a document for luggage drop-off at the hotel.

The staff was friendly and provided speedy responses. The room was clean and cozy, with a good view of the fish pond. The private outdoor onsen was enjoyable, and the in-room Japanese tea with snack was a nice touch. The location was convenient, with nearby restaurants and easy access to the train station.

Spacious room with stunning views, friendly and helpful staff, quick response to inquiries, convenient shuttle service, clean facilities.

Nothing to dislike.

We had a great stay at this Japanese-style hotel. The tatami mat sleeping area was clean and comfortable, and the staff was friendly and accommodating. The onsen areas were fantastic, with two different options to choose from each night. The free shuttle to Gala Yuzawa ski area was a convenient perk. we highly recommend this hotel for a relaxing and enjoyable stay.

This hotel was perfect for my Easter getaway. the private outdoor onsen was a highlight, along with the cozy and clean rooms. the location was ideal, with easy access to nearby attractions and shuttle buses to take us around. the staff was very friendly and even offered us a complimentary drink upon arrival.

While the hotel was great overall, it would have been better if they offered a document for luggage drop-off, as it was a bit of a hassle to carry everything around before check-in. some areas of the hotel could use a renovation, specifically the futons and pillows which were quite hard and uncomfortable.

We had an amazing stay at this luxurious hotel. The staff went above and beyond to make us feel welcome and were always ready to assist us. The hotel itself was absolutely beautiful, with a quiet and serene atmosphere perfect for those seeking privacy. We were impressed by the outdoor hot spring, which was a must-try experience. We only stayed for one night, but we are already planning our next visit. This place is perfect for families, as it is located just a short walk away from a small ski resort that is both affordable and fun for kids. We highly recommend this hotel for a comfortable and unforgettable stay.