We had an amazing stay at a hotel with excellent amenities, including a variety of entertainment options like bowling, billiards, and an outdoor playground. the breakfast buffet offered a great selection of food and the hot springs provided stunning views. the free shuttle service to the train station made transportation convenient for us.

Not a single complaint.

I stayed at Suginoi for 2 days for relaxation. the hotel offers amazing ocean views from hilltop rooms. the onsen baths are delightful, especially the outdoor terraced Tanayu. Great variety in breakfast buffet at TERRACE & DINING SORA. Modern lobby and onsen in Sora Kan. Onsite amenities include water slides, bowling alley, and more. Clean rooms with useful amenities like a fridge and ice machine. Convenient parking next door and free shuttle from the station. Definitely worth a stay!

I do recommend this hotel.

The hotel compound offers diverse amenities: bowling, water slides, onsen, and more for all ages.

Felt like royalty, nothing to complain about.

Enjoyed a wealth of activities at Suginoi including a bowling alley, billiards, and outdoor playground. the Tanayu onsen boasts a stunning outdoor setting. Dinner options at Terrace dining and Ceada dining were excellent with sea views. High-quality toiletries provided. Free shuttle bus from the station is convenient.

Aqua Garden renovation ongoing. Carpets need cleaning.

Pros Breathtaking views from the lobby, overlooking the bay, made me feel like I was on top of the world. the variety at breakfast buffet ensured a different delicious meal each day. the trendy onsen in the new building was a serene escape. Despite the slight noise in the onsen, the modern facilities and quality toiletries made up for it. the convenience of the shuttle service and the plethora of amenities at the hotel created a truly enjoyable stay. the facility felt like a city in itself, perfect for families seeking a fun and relaxing retreat. the sea view from the room was a special touch that enhanced the stay. Overall, this hotel is worth a visit for a memorable and comfortable experience.

I keep returning for a holiday to my favorite spot. First stay, staff kindly served a cold drink in the heat. It has all I need: Free Wi-Fi, parking, restaurant, pools, game room, and more. Air conditioning, no pets, non-smoking rooms — perfect for me.

Fast check-in, organized reception. Chinese girl assists. Great hot spring with stunning Sakurajima volcano view. Convenient shuttle bus. Buffet breakfast with variety of salad. Huge dinner and breakfast buffets with lots of variety. Beautiful outdoor onsen. Immaculately clean room. Friendly staff. Stunning views from room and onsen. Beautiful room, great amenities, fun activities. Wide range of cuisines in buffet. Great food, facilities, and stay. Private and public baths.

Spotless facilities, trendy design, modern decorations, clean and tidy room, small fridge, ice machine.

All was perfect.

We had a fantastic stay at this luxurious hotel. The room was spacious, clean, and beautifully decorated. We especially loved the tatami area and comfortable futon beds. The surprise of having a shower and bathtub outside added an extra touch of luxury. The Aqua Garden was a highlight, with its mesmerizing light show in the evening. The hotel's shuttle bus was convenient and always on time, making it easy for us to explore the surrounding area. The buffet offered a wide range of delicious cuisines, including mouthwatering desserts. this place provided enhanced comfort and quality services.

The restaurant can get quite crowded during peak times, but it didn't diminish our dining experience. We would highly recommend this hotel to family and friends.

We had a great time exploring the lively restaurants and bars in the area. The Japanese restaurant we found had an amazing menu and the prices were very reasonable. The hotel itself had a beautiful location, either on a hill or by the seaside, offering stunning views from the rooms. The room was comfortable and the bathroom was clean and well-maintained. The service was attentive and the buffet breakfast was delicious, with a wide variety of options to choose from. Additionally, the hotel had a range of facilities such as a bowling alley and spa, providing plenty of entertainment options.

Some areas of the hotel seemed outdated and in need of renovation.

Great value for the money, room was comfortable, and staff was friendly. Located near a variety of amenities and stunning views.

The breakfast experience could be improved with more options.

We had a romantic escape in a huge Japanese resort and it was amazing! the resort offered plenty of entertainment, including restaurants, hot springs, shopping, and game arcades. We particularly loved the frequent shuttle buses that transported us effortlessly between different areas of the resort. the buffet breakfast and dinners had a wide variety of options and we enjoyed it very much. it was a memorable experience.

One of the worst aspects was that the hotel seems to focus on mass tourism and lacked a bit of atmosphere. the size of the resort might be overwhelming for some, and it's not as tranquil as we would have hoped for a romantic escape.