Cleanliness, great location near attractions, helpful staff, delicious breakfast.

Nothing for me.

I keep returning as the staff once helped me with forgotten items. the amenities are perfect , free parking, snack bar, ski storage, and 24, hour security. Great for my business trips. I feel at home with the 24, hour reception, bar, and flat, screen TV.

Convenient location near town center, Yubatake, and bus terminal. Helpful and friendly staff. Clean and new property. Spacious rooms with comfortable amenities. Impressive Japanese gourmet for breakfast and dinner.

Urakusatsu Tou is a very modern and beautifully designed hotel with comfortable beds and great food. the location is excellent, just a few minutes' walk from Yubatake. the onsen is clean and nicely sized, and the staff are welcoming and attentive. the cocktails at the bar are also noteworthy.

Check out process slightly confusing.

During our recent weekend getaway, we enjoyed a delightful stay at a hotel in Kusatsu. the staff went above and beyond to help us locate a lost item, making our stay stress-free. the Japanese gourmet meals served were exceptional, and the on-site public onsen was a relaxing experience. the room was both traditional and modern, offering a comfortable setting. The convenient location near the bus terminal was a definite plus. Cons: Strongly recommend this hotel.

Great value for money with spacious, clean rooms and friendly staff. the hotel's location was perfect for exploring the beautiful town, and the staff treated us well.

Hotel breakfast could be improved with more diverse options.

The room at Urakusatsu Tou was spacious, airy, and beautifully designed. The comfortable beds ensured a good night's sleep. The location was ideal, just a few minutes' walk from the Yubatake and the bus terminal. The private onsen was a delightful addition, providing a relaxing soak after a long day of exploring. The breakfast was excellent, and I appreciated that the menu was printed so I could learn about the delicious dishes I was eating.

Beautifully designed, comfortable beds, great food, excellent location, clean onsen.

Nothing it was perfect.

The hotel is conveniently located within walking distance of major attractions and transportation options. The rooms are spacious, airy, and beautifully designed, providing a comfortable stay. The staff is friendly and welcoming, making guests feel at home. The breakfast is top-notch, with a variety of delicious options to choose from. the private onsen offers a relaxing experience, perfect for unwinding after a long day of exploring.

The checkout process can be time-consuming and would benefit from improvement in terms of efficiency.

Spent Xmas in a well-located hotel, with great spacious rooms and delicious breakfast. the private onsen was a hit and the easy-to-use online reservations made everything run smoothly. I especially appreciated the printed menu, which allowed me to explore new local dishes. the staff was friendly and accommodating.

We had a fantastic stay at this luxurious hotel. The location was perfect, just a short walk away from popular attractions. The staff made us feel right at home and were incredibly welcoming. The room was spacious, beautifully designed, and had all the amenities we needed for a comfortable stay. The private onsen was a highlight, offering a relaxing and rejuvenating experience. this place exceeded our expectations and we highly recommend it to our friends.