We had a fantastic stay at this hotel! The staff were incredibly helpful, going above and beyond to assist us with any request we had. The rooms were in excellent condition, and we especially loved the comfortable bed and high-quality bed linen. The sauna was a great bonus and we enjoyed using it during our stay. The breakfast provided a variety of options, including different kinds of porridge each day, and we found it to be quite satisfying. The location of the hotel was excellent, making it easy for us to explore the city.

This hotel is highly recommended for families looking for a luxurious and comfortable stay.

The breakfast was delicious, with tasty home style cakes. The hotel was quiet, with comfortable beds and white towels. The staff was friendly and spoke English. The location was convenient, with shops, restaurants, and a bus stop nearby.

Hard to think of anything.

The location of the hotel was great, with shops, restaurants, and a 24-hour grocery store nearby. The room was spacious and clean, meeting European standards. The staff was friendly and spoke English. They were also quick to address any issues or concerns we had during our stay. The hotel provided a late checkout option, which was convenient. The receptionist was extremely helpful, providing us with useful information about Astana and even helping us with translation when needed.

One area for improvement is the breakfast selection, as it seemed limited. Additionally, there were no slopes available to assist with carrying heavy suitcases.

The hotel's location near the train station is convenient for travelers arriving by rail. The rooms are spacious and clean, ensuring a comfortable stay. Additionally, the hotel offers late check-out, allowing guests to relax and take their time.

During Christmas at this hotel, the rooms were spacious and comfortable, and the location was convenient for accessing public transportation and local attractions. the breakfast was tasty and fresh, offering a variety of options to choose from.

Our experience was dampened by a lack of communication between the kitchen and the servers. We ordered food on more than one occasion, only to be told that our order was never placed.