The hotel offers extremely comfortable beds and is located within walking distance to most attractions. The receptionist, Gunim, was exceptional and went above and beyond to assist us during our early morning checkout. The atmosphere is elegant and rustic, with a clean and well-managed hotel. The rooms are immaculate and the Wi-Fi is fast. The live piano music in the lobby creates a cozy ambiance. The breakfast has a good variety for vegetarians and the food at the restaurant is also excellent. The spa is a standout feature, providing a level of relaxation beyond expectations. The staff is helpful, friendly, and speaks good English. a highly recommended hotel in Almaty.

Felt like royalty, nothing was too much trouble.

What a great city break! the hotel was lovely, with comfortable rooms that are as large and clean as any five-star hotel I've ever stayed in. the staff were incredibly accommodating, even offering us an early check-in and speaking perfect English. Breakfast was tasty, with plenty of options including fruit, salad, and oatmeal that was just delicious. the spa staff were very friendly and helpful, showing us around the facilities. the hotel’s homely feel and old-world charm is unbeatable!

The street was quite noisy, especially if you’re a light sleeper. We could hear other guests showering in the room next door.

Staff helpful, speaks good English, friendly. Spacious room, big toilet, always clean. Amazing breakfast with lots of choices. Walking distance to parks, shops, restaurants, bars, Green bazaar. Highly recommended to stay in.

I recently stayed at this luxurious hotel in the heart of the city. The location couldn't be better - right in the center of town, in an area known as the "Gold Square." It was so convenient for exploring and getting around. The hotel itself was top-notch, with exceptional service and amenities. The staff at the reception desk were friendly and efficient, ensuring a smooth check-in and check-out process. The room was spacious and comfortable, with all the necessary amenities like air conditioning, a mini-bar, and a flat-screen TV. The spa and wellness center were a highlight, with an indoor swimming pool, sauna, and Turkish bath. It was the perfect place to unwind after a long day of sightseeing. my experience at this hotel was fantastic.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay in the city. The location, service, and amenities are all top-notch.

Sensational location, kind staff, fantastic SPA, varied breakfast, excellent front desk service.

Nothing, everything was great.

Located in the heart of the historic city center, surrounded by upscale properties. Numerous restaurants, shops, theaters, parks, and alleys nearby. European quality throughout. Excellent choice for walking enthusiasts.

Located in the heart of the city, this hotel is surrounded by a multitude of restaurants and coffee shops, making it the perfect spot for food enthusiasts. The spacious and clean lobby welcomes guests with friendly and English-speaking staff at the reception. The comfortable rooms are well-maintained, though some amenities like a tea/coffee maker and iron table were missing. The room service is prompt and efficient. The hotel also offers a fantastic spa with professional masseuses who provide various types of massages. a good option for those looking for a reasonably priced hotel in a central location.

The breakfast options were limited, and the buffet wasn't replenished promptly.

I recently stayed at this venue and I had a great experience. The location was perfect for exploring Gold Square and the center of the city. The staff was incredible, offering 24-hour room service, airport shuttle, and tours/ticket assistance. The room was well-equipped with everything I needed, including an in-room safe, mini-bar, and flat-screen tv. The spa & wellness center was a great perk, where I enjoyed the indoor swimming pool, sauna, and massage. I had a very comfortable and enjoyable stay here.

I highly recommend this hotel to any friends or family visiting here.

Lovely hotel with a great location. We enjoyed our stay at Grand Tien Shan. The breakfast was delicious and there were plenty of dining options nearby. The staff was helpful and even arranged a taxi for us. I would recommend this hotel for its value and convenient location.