I absolutely loved staying at this luxurious hotel. The location was perfect - it was nice and quiet, and also conveniently close to the Medeu skiing/skating resort. The view from my room was breathtaking, with mountains in sight. The spa facilities were top-notch, and I had one of the best massages ever. The steambath and sauna were also incredibly relaxing. The rooms were spacious, clean, and beautifully furnished. The bed was comfortable, ensuring a good night's sleep. The breakfast served on the fifth floor with a mountain view was delicious and freshly made. I had a fantastic experience here.

I would highly recommend this hotel to anyone.

The hotel is conveniently located near the skiing resort and has a stunning view of the mountains. There are bus stops right in front of the hotel, making it easy to reach the skiing resort or go ice skating. The hotel has a well-maintained interior with beautiful local decorations. The breakfast variety is outstanding, with fresh and tasty food. The restaurant offers delicious seafood and has professional staff. The hotel also has a great spa and wellness area with a warm swimming pool. The staff is helpful and the hotel cares about sustainability. The heating system ensures a comfortable temperature in every room. Families will appreciate the warm and cozy atmosphere.

Felt exceptional, no reason to complain.

Quick check-in, convenient location for skiing, top-notch rooms and restaurant, beautiful area, kind and helpful staff.

Nothing, it is perfect.

Great location near the skiing resort and ice skating, with easy access by bus or taxi. Beautifully decorated interior with local elements and styles. Outstanding breakfast variety, fresh and tasty food. Good restaurant with delicious food and professional staff. Excellent spa and wellness area with a warm swimming pool. Strong heating system for a comfortable temperature in every room. Good sound-proof system, no noise from neighbors.

Lack of communication regarding the final bill. Confusion about the items in the mini bar and their prices.

The location of the hotel was absolutely stunning, surrounded by breathtaking mountains. Our deluxe room had a spacious balcony with a magnificent view. The spa and pool facilities were top-notch and we enjoyed them all to ourselves on weekdays. The breakfast selection was excellent, offering a variety of choices for every taste. The staff were very helpful and friendly throughout our stay.

During my New Year's stay, I really liked the great location of the hotel. It was conveniently close to the skiing resort and ice skating, which made it easy to enjoy winter activities. Another great aspect was the beautiful view of the mountains from the hotel. It added a picturesque and scenic backdrop to my stay. Additionally, I enjoyed the variety and freshness of the breakfast options. The food was delicious and it was a great way to start my day.

One thing that I didn't like during my stay was the noise on one night, which seemed to be coming from a party. It was a bit disruptive and made it difficult to get a good night's sleep.

The staff was very helpful and friendly throughout our stay. They went out of their way to assist us with any requests or questions we had. Additionally, the location of the hotel was stunning, with beautiful views of the surrounding mountains. It was such a treat to wake up and have breakfast while enjoying the sunshine and picturesque scenery.

While breakfast was tasty, the other meals we had were quite underwhelming. The soup lacked flavor and the evening meals delivered to our room were of poor quality.

The value for money at this hotel was excellent. The room was spacious with a beautiful mountain view. The location was peaceful yet conveniently close to Medeu skiing/skating resort. The staff were friendly and accommodating.

Food for breakfast could be improved with more variety and flavor.

Excellent spa and pool. Quiet on weekdays. Great breakfast with many options. Deluxe room with balcony and mountain view. Helpful and friendly staff.

Great location, stunning mountain view, proximity to skiing resort, delicious food, cosy interior.

Nothing bad to say.

I had an amazing experience staying at this luxurious hotel. The location was perfect, as it was nestled near the beautiful mountains. The views from my room were absolutely breathtaking. The hotel offered excellent service, including room service, laundry facilities, and an airport shuttle. The room amenities were top-notch, with everything I needed for a comfortable stay, such as air conditioning, a mini-bar, and an in-room safe. The staff were friendly and attentive, making me feel well taken care of during my stay.

I would definitely recommend this hotel to my family and friends.

Located in the mountains, just a short drive from Medeo ice skating rink. Fresh air, nicely decorated rooms with soundproof windows. Friendly staff, especially the cleaners. Great spa facilities including indoor pool, jacuzzi, sauna, and steam room. Delicious breakfast with stunning mountain views.

We had a wonderful stay at this hotel. The location is perfect, nestled in the Medeo area of Almaty, close to the mountains. The surrounding views of the mountains were breathtaking. The hotel facilities were top-notch, with a fantastic spa area and an indoor pool that we thoroughly enjoyed. The cleanliness of the hotel was exceptional, and the staff went above and beyond to ensure our comfort. The breakfast provided was delicious and varied, with fresh and tasty options available.

Couldn't fault anything.

I had a fantastic stay at a beautiful resort with a breathtaking view from my balcony. The close proximity to hiking trails was perfect for exploring nature. The good food and nice breakfast added to the overall experience. Despite being a popular hotel, it was surprisingly quiet, allowing me to relax and unwind. I had a wonderful time at Samal Resort & Spa.

I recently stayed at a resort in Almaty and had a wonderful experience. The location was perfect, nestled in the Medeo area of the city and close to the world famous ski-fields of Shymbulak mountains. The setting was somewhat isolated, providing a peaceful and calming atmosphere. The room was spacious and comfortable, with a well-designed bathroom. The staff provided excellent service, always friendly and helpful. The breakfast was delicious, offering a variety of options to choose from. The view from the hotel was breathtaking, allowing me to enjoy the beautiful surroundings. The facilities, such as the spa and gym, were well-maintained and enjoyable.