Friendly and helpful staff made my stay at Lotte Hotel a delight. They went out of their way to ensure I had everything I needed. I was impressed by the convenient location of the hotel, which made it easy to explore the city. I highly recommend this hotel for its excellent service and great value.

Our stay at Lotte Hotel was amazing. The location was perfect, with easy access to the subway and bus stops. There were plenty of facilities nearby, including a mall, theme park, and cinema. We also enjoyed the beautiful lake for leisurely walks. They even printed maps for us whenever we went out. The room was clean and the room service was excellent. We were pleasantly surprised to find a small present for our child in the room. The gym had all the necessary equipment for a good workout, and the swimming pool was also decent. The Wi-Fi was fast and reliable. we had a wonderful experience at Lotte Hotel.

The carpets in the corridor had a slight unpleasant smell, and the furniture in the room was a bit outdated.

Perfect location for a big group, easy access to shopping, dining, and attractions like Lotte World. Hotel offers great discounts to Lotte World, plus direct access and no crowds at the entrance. The Kid Lounge at the hotel is amazing for young children. The breakfast buffet is delicious and offers a wide variety of options. The staff is friendly and helpful, making us feel welcome.

Felt like a home away from home, with nothing being too much trouble.

The staff at Lotte Hotel were incredibly helpful and polite during our stay. They went above and beyond to make sure we were taken care of, even helping us with our online purchases. We really appreciate their assistance. I highly recommend this hotel for its exceptional service.

The facilities and location were great for our weekend getaway. The hotel had a beautiful view of the city skyline and park, which we really enjoyed. Additionally, we were able to access the club at the top floor, where we had a delicious breakfast, lunch, and afternoon tea. The service provided by the staff was very friendly and welcoming, even though we checked in after midnight.

The rooms were quite old and the power points were limited, only available at the TV console with extension cords. The breakfast at the lounge, which was quite expensive, was not up to par and it would have been better to eat at the mall downstairs.

Convenient location near a popular theme park, department store, supermarket, and train station. Comfy bed for a good night's sleep. Helpful and friendly staff, although language barrier may affect their assistance. Fast check-in process. Clean and well-equipped toilet.

Modern, clean, and nice room. Helpful concierge service. Great plan for a short visit. Hotel spa and wide range of breakfast options. Amazing character room for kids. Perfect location with nearby food street. Best fit for families with kids.

No negatives.

The value for money at this hotel was great - we got a modern, clean and nice room in a perfect location. The staff treated us really well and were very helpful.

The breakfast option could be improved with more affordable choices nearby.

I loved the great hotel facilities, with easy access to the mall, adventure park, and even Lotte World for the kids. The location was perfect for those taking off early, as it had everything we needed within a few minutes walk. The modern design of the rooms, comfortable beds, and handy amenities like a strong hair dryer and a table with chairs were all fantastic. Plus, the hotel staff were helpful and made sure we had reservations and a smooth check-in and check-out experience.

Felt so relaxed, nothing was too much trouble.

I recently stayed at Lotte Hotel and had a fantastic experience. I was traveling with my family and stayed for a few nights. The hotel's location was perfect, with plenty of things to see and do nearby. The staff were friendly and respectful, and the rooms were clean and comfortable. The hotel also had great amenities, such as a gym with an instructor and a sauna. I particularly liked the convenience of having a 7-11 on site. it was a wonderful stay.

Couldn't recommend this hotel more.

Great location near Lotte World, helpful and friendly staff, excellent service, upgraded room with a great view, convenient shuttle service for luggage, good cleaning standards.

Nothing, everything was great.

The room and night view were fantastic, speedy and attentive service, convenient location near attractions, complimentary mobile phone service, clean and comfortable toilets.

Nothing not to love.

I recently stayed at a hotel near a beautiful lake with the most breathtaking Cherry Blossoms. It was the perfect location for me as it was close to Lotte stores, a few malls, and even a Lotte shopping mall. The room was cozy and clean, and the bathroom was well-maintained. The service provided by the staff was exceptional, they were helpful and attentive. The breakfast buffet offered a wide variety of delicious options. I also enjoyed the facilities such as the German Beer Hall and the convenience of the airport shuttle service.

That the dining areas in the hotel were quite expensive.

The luxurious amenities at this hotel met my exclusive needs perfectly. The indoor swimming pool, sauna, and private facilities were exceptional. I enjoyed a delicious in-room breakfast and the bar/lounge area provided a lovely atmosphere. The staff was extremely polite and helpful, making my stay even more enjoyable. The location was ideal for my travel needs, with convenient access to transportation and nearby attractions.

Although the character room was charming and well-designed, there was a slight odor on the same floor that detracted from the overall experience. However, the issue did not affect my overall enjoyment of the venue.

La ubicación del hotel es fantástica, justo en el corazón de la ciudad. Está cerca de todo, desde bares de tapas excelentes hasta a solo 5 minutos a pie del mar. Además, la habitación tenía un balcón grande con unas vistas fantásticas. También me gustó mucho el servicio y la atención del personal. Las habitaciones eran cómodas, con una separación entre el dormitorio y la sala de estar. También había amenidades básicas en la habitación, lo cual fue conveniente. El desayuno en el café junto a la recepción fue muy bueno y variaba de un día a otro.

Todo estuvo bien, no tengo ninguna queja.