We were pleasantly surprised by the service at this iconic property. The staff at the Club Lounge went above and beyond to make our stay memorable. Their level of service and attention exceeded our expectations, making us feel truly at home. The bed in our room was incredibly comfortable, ensuring a good night's sleep. The central location of the hotel was also a major plus.

My first stay at Istana Kuala Lumpur City Centre was quite pleasant. The staff were wonderful, always offering help and guidance. The room was spacious, clean, and well-equipped. The bathroom was humongous, bright, and dry. The hotel's location is great, close to nearby malls and eateries. The variety and deliciousness of the breakfast were impressive. The wifi speed and connectivity were good. The aircon was icy cold and strong. I had a comfortable and enjoyable experience at this hotel.

Nothing I didn't like to be fair. 😊

I had a great value for my money at Istana Kuala Lumpur City Centre. The room was spacious and comfortable, with a lovely bathtub to relax in. The location was perfect, within walking distance to the main shopping areas and attractions. The staff were friendly and always had a smile on their faces.

Hotel breakfast could have been improved with more variety.

Great location near clubs and restaurants, nice and spacious Executive room, friendly staff, walking distance to Petronas tower.

Didn't dislike anything about the property.

Located in the heart of the city, in a popular tourist area with easy access to most attractions. Spacious rooms with comfortable beds and great views of the city. The breakfast buffet has plenty of variety and yummy food with friendly service. The lobby lounge is a great place to hang out with a drink and live music.

Housekeeping could improve in terms of consistency and efficiency.

The hotel had a wonderful charm and luxury about it. The lounge area in the foyer was a great place to relax and cool down with a cup of tea. The bed was incredibly comfortable and the bathroom was spacious with a fantastic shower.

Felt like home, no complaints at all.

Convenient location near malls and parks. Friendly and helpful staff. Spacious and comfortable rooms with good amenities. Excellent breakfast with a variety of options. Family-friendly atmosphere.

Great location and convenient access to outlets, supermarkets, and mini marts open 24 hours. Efficient check-in and check-out process. Spacious rooms.

Some room maintenance issues, such as a dead battery in the mechanical lock and malfunctioning electrical sockets. Lack of shampoo in the room.

Spacious rooms with comfortable beds and large bathrooms. Attentive staff who were helpful in fulfilling our requests. Excellent location near shopping malls and monorail station. Buffet breakfast with a variety of options, including local food. Traditional attire worn by front desk staff adds a nice touch.

Convenient location near happening places, great breakfast. Spacious rooms, excellent service. Good pool to escape KL heat. Attentive and helpful staff. Variety of breakfast options.

I recently stayed at Hotel Istana for a week during my visit to Kuala Lumpur. The hotel's location was perfect for me, as it was within walking distance to the shopping area and nightlife. The swimming pool was just the right size and I enjoyed both tanning and swimming there. The breakfast at the hotel was also quite good, I would rate it 7.5 out of 10. Additionally, the size of the room was very spacious.

I would recommend this hotel.

Friendly and helpful staff who fulfilled our requests

Some rooms, particularly on the East Wing, were worn out and in need of updating

Superb 5 STAR service. The friendly and helpful staff made my stay truly enjoyable. The breakfast buffet had a large and tasty variety of dishes. The hotel had a perfect location making it easy to get around the city.

Helpful staff. Great location and value for money. Upgraded room due to boiler problem. Excellent service and facilities, though furniture slightly dated. Good water pressure and temperature. Professional and friendly staff in all sections. Variety of food at breakfast. Efficient club lounge. Clean and prompt room service. Pleasant and relaxing stay, highly recommended in the area.

We had a fantastic stay at this hotel! The best aspects were the convenient location near shopping malls and the twin towers, the cleanliness of the room, the friendly and helpful staff, and the delicious breakfast with many choices. The hotel is adjacent to Pavilion Shopping Mall and close to the Bukit Bintang area, making it easy to explore the city on foot. We also appreciated the hotel facilities, such as the spacious rooms and free parking. Special mention to Chef Tharmaseelan at the omelette counter for his great service. this hotel is perfect for families and offers excellent value for money.