The hotel had great amenities, including a lovely pool and spa, perfect for relaxation during my stay. The staff were friendly and helpful, always greeting guests with a smile. One thing I particularly enjoyed was the convenience of the hotel's location. It was situated near a large mall, making it easy to access shops and restaurants.

While the hotel had many positive aspects, there were a few things that could have been improved. the shuttle buses into town could have been more frequent, as it would have been convenient for guests to have more transportation options.

The breakfast selection was great, with high-quality and delicious food. The swimming pool area was well-maintained and clean, with towels provided. The staff throughout the hotel were friendly, efficient, and always greeted guests with a wave. The Sabah ginger beer promoted at the hotel was amazing. The early checkout process was excellent, including a wake-up call and packed take-out breakfast packs for guests leaving before the restaurant opened. The deluxe king room offered a nice view of the water. The breakfast buffet was excellent. The shuttle service to the malls was on time and free. Angie at the Spa gave a fantastic massage.

Felt at home, no complaints.

The breakfast offered a good variety of choices and the staff were friendly. The hotel also had a shuttle bus service which was convenient for getting around the city. The pool area had a nice bar and offered great views of the city.

The check-in process took longer than expected and the rooms were not ready when we arrived. The hotel could improve by providing a minimart on-site for guests' convenience and extending the shuttle bus route to include more destinations.

I had a great stay at this hotel in Kota Kinabalu. The room was comfortable and the value for money was excellent. The staff was friendly and treated us well. The location was convenient, right in the center of town and in front of a shopping mall. My kids loved the swimming pool and we all had a relaxing time. The breakfast had a variety of choices and was amazing.

The hotel breakfast could be improved with better quality.

Big, clean rooms. Free Wifi. Free Shuttle bus. Good facilities. Friendly staff.

Everything great.

As trekkers and a group of friends, we enjoyed the convenient location, with easy access to the airport and nearby mall, making it easier for us to explore and shop.

Felt super comfortable, no complaints at all.

I recently stayed at this hotel and got great value for my money. The room was fantastic- comfortable, spacious, and clean. The location was convenient, with a mall just a short walk away. The staff were extremely helpful and even allowed us to extend our stay when we checked out. I also loved the pool, it was a perfect size and temperature, with plenty of deck chairs. The pool bar and restaurant had reasonably priced food and drinks. The bed and pillows were super comfortable, and the bathroom was nice. I would highly recommend getting the premier room with premier suite access, as the complimentary wine, beers, and snacks from 5.30 to 7 were a great addition to the stay.

The breakfast menu could have been better. Towards the end of breakfast time, the food had been out for a while and wasn't too fresh.

The breakfast selections are really good with quick refills. The rooms are spacious and the staff, including the duty manager, housekeepers, and breakfast staff, are friendly and efficient.

Felt like part of the family, no complaints.

I had a fantastic stay at this luxurious 4-star hotel! The location is very convenient, just a short drive from the airport. Although it's not in the city center, the hotel offers a shuttle bus service that makes it easy to get around. The staff were incredibly helpful and polite, ensuring that all of my needs were met. The room was spacious and comfortable, with a cozy sitting area and a well-equipped kitchenette. The bed was extremely comfortable, and the bathroom was exceptional with a great shower. The hotel also has a beautiful swimming pool and a well-equipped gym, perfect for relaxation and exercise. The wifi reception was excellent throughout the hotel. I had a wonderful experience and would highly recommend this hotel to both business and leisure travelers.

I can confidently recommend this hotel to families.

Free and secure parking in the basement. Excellent wifi connection. Comfortable bed and pillows. Friendly staff in the premier lounge. Standard sized room. Popular with tourists. Crowded breakfast. Okay gym facilities. Large swimming pool. Helpful day staff.

The value for the money was excellent, with a spacious, clean and comfortable room. The hotel's location was convenient, being close to the airport. The staff were friendly, helpful and even arranged for a takeaway breakfast at 4 AM.

The morning meal could have been improved with more variety.

I recently stayed at this big, clean hotel for a few days and was impressed with the amenities. The shuttle bus was a nice perk, as it allowed me to easily explore the area. The breakfast, although chaotic, was worth the price with its wide variety of freshly cooked options. I loved the hotel's remote location, away from busy roads and markets. The staff was incredibly friendly and helpful, making me feel right at home. The pool was lovely and the wifi was powerful. a luxurious experience with great value for money.

I do recommend this hotel.

The Easter celebration at this hotel was fantastic! The staff went above and beyond to make it a memorable experience. The decorations were beautiful and they even had an Easter egg hunt for the kids. The location was perfect, right near the shopping mall and market. We also enjoyed the spacious room and comfortable bed.

There were a couple of downsides. Additionally, the shower gel in our room was not refilled for the entire duration of our stay.

The hotel is ideally situated near the major shopping malls and strategic places in the heart of the city. Its location is very convenient, especially for those who enjoy shopping. Moreover, it is close to a big shopping mall, allowing easy access to various retail outlets and restaurants.

The hotel rooms could use some renovation as they appear a bit worn-out.

I recently stayed at a 4-star hotel near a popular shopping mall and I had a fantastic experience. The location of this place is ideal for those who enjoy shopping as it is directly across from a big mall. Additionally, the hotel offers a free shuttle bus to the city center which is very convenient. The staff here are also amazing, providing excellent customer service and always being willing to help. They made me feel welcome from the moment I arrived and were happy to assist me with any inquiries or needs I had during my stay. The room was clean and comfortable, with all the necessary amenities such as air conditioning, a mini-bar, and a sitting area. I highly recommend this hotel for its convenient location, great service, and comfortable accommodations.

Although my overall experience at this hotel was wonderful, there are a few areas that could be improved. The receptionists need to improve their customer service skills as they were not very friendly or helpful.