I had an amazing stay at this hotel! The cleanliness of the rooms was impeccable, and the hotel facilities were top-notch. The staff was incredibly helpful and made sure that I had everything I needed. The location of the hotel was perfect, as it was just a short distance from Playa del Carmen. Additionally, the breakfast provided was delicious and offered a wide variety of options.

Nothing to mention.

The view from our room was absolutely breathtaking. We were able to admire the stunning landscapes right from our window. The hotel also had a clean and beautiful beach, perfect for relaxing and soaking up the sun.

The rooms were excellent with a beautiful view, despite the seaweed problem on the beach. The property also offered a boat tour with stunning landscapes.

The all-inclusive policy was confusing, with inconsistent information from the waiters and additional charges for dinner and premium liquor.

The staff were helpful and friendly. The meals at Casa Amate and Sotavento were top-notch. The rooms were excellent and the property had a clean beach. The view from the room was amazing. They also offered a scenic boat tour.

Amazing views and beautiful beach. The boat tour to explore the landscapes was a fun experience. Location was great, with easy access to the beach.

Confusing all-inclusive policy led to some waiters not knowing what was included. Shuttle service was unreliable and slow.

The staff, Casa Amate, Sotavento meals, excellent rooms.

Nothing to dislike.

Staff were amazing and helpful. Casa Amate and Sotavento delivered top meal experiences. The view and beach were beautiful despite some seaweed. The rooms were excellent and the boat tour offered astonishing landscapes. it was a great experience.

From the moment we arrived, this hotel made us feel like royalty. The luxurious amenities and personalized service were exceptional. The spa center was the epitome of relaxation, with body scrubs, full body massages, and beauty treatments to choose from. The outdoor swimming pool and sun terrace were the perfect spaces to unwind and soak up the sun. At the bar and restaurant, we were impressed by the variety of gourmet dishes and refreshing cocktails on offer.

The only minor issue we encountered was with the entertainment options. While the live entertainment was enjoyable, we felt that there could have been more variety.

I had an incredible view from my room at Andaz Mayakoba. The turquoise ocean stretched out before me, creating a breathtaking backdrop for my stay. The rooms were excellent and added to the overall beauty of the property.

Sometimes, the all-inclusive policy was confusing. The waiters seemed unsure of what was included and what wasn't, leading to some inconsistencies in service.

Amazing room view with stunning landscapes, clean beach, and helpful staff. Memorable dining experiences at Casa Amate and Sotavento.

The staff were amazing and helpful. Casa Amate and Sotavento provided exceptional meals. The rooms were excellent. Beautiful property with stunning views. Clean beach and boat tour.

Hard to think of anything.

The rooms were excellent with amazing views and a clean beach. Casa Amate and Sotavento delivered some of the best meal experiences I have had in my life. The staff were amazing and helpful.

Felt very welcomed, no complains at all.

Wow, the rooms were absolutely stunning and the breathtaking views from our room made our romantic escape extra special. The property itself was also beautiful, with its pristine beach and stunning landscapes. We especially enjoyed the boat tour offered by the hotel, which allowed us to explore the picturesque surroundings. It was truly a memorable experience.

We had a few unpleasant experiences during our stay. the all-inclusive policy was very confusing.

Excellent rooms, beautiful property, helpful staff, amazing meal experiences, stunning view.

Couldn't stay longer.

The staff were amazing and helpful. We enjoyed some of the best meal experiences of our lives at Casa Amate and Sotavento. The rooms were excellent and the hotel facilities were top-notch.

Nothing, it is perfect.