For the price we paid, our stay at this hotel was a great deal. The room was spacious and the Jacuzzi was a nice bonus. The location was convenient and the staff were extremely friendly and helpful. Angus, in particular, went above and beyond to make sure we had everything we needed. The rooftop pool was fantastic and the breakfast had a good variety of options. a great experience.

The food for breakfast could be improved by including it in the price, rather than having to worry about leaving tips every morning.

We had a fantastic stay at this hotel! The staff, especially Elisa, were super nice and helpful. The hotel facilities were clean and well-maintained. We loved the convenient location, as it was close to the beach, shopping, and cafes for breakfast.

Everything was spot on.

Staff extremely kind & accommodating. Comfortable rooms & great location. Fun pool bar & friendly bartenders. Welcoming drink card. Beyond expectations & close to everything. Amazing staff. Delicious breakfast. Friendly & knowledgeable bartender. Excellent king suite. Personal service & thoughtful touches. Free bikes to explore. Great rooftop bar & pool. Fast & reliable wifi. Excellent location. Clean & comfortable. Friendly advice & tips.

Nothing not too like.

I had a fantastic stay at this hotel. The location was perfect, right in the heart of the city center. The room service was top-notch, and the staff went above and beyond to ensure my comfort. From Laura at the front desk to the great bar tenders and waiters, everyone was friendly and attentive. The hotel had a beautiful spa and wellness center, with a jacuzzi and massage services that allowed me to relax and unwind. The outdoor swimming pool was a great place to cool off, and the sun terrace offered stunning views of the city. The hotel also had a great restaurant and bar with delicious food and drinks. I would highly recommend this place to anyone looking for a luxurious and comfortable stay.

I recommend this hotel to all.

We had a fantastic stay here! The hotel is conveniently located in the city center, making it easy for us to explore all the attractions. The staff were incredibly friendly and helpful, providing us with great recommendations for activities and restaurants nearby. The room was clean and comfortable, with all the amenities we needed for a relaxing stay. The hotel also offers a range of services, including room service, car hire, and laundry, which made our stay even more convenient. We also loved the outdoor swimming pool and spa facilities, where we were able to relax and unwind after a day of exploring. this place exceeded our expectations and we would highly recommend it to anyone visiting the area.

The only downside is that there is no family recommendation available here.

Convenient location, close to 5th Avenue but noise-free. Clean, comfortable rooms with daily cleaning and included breakfast. Friendly staff and great service. Rooftop terrace offers complimentary welcome drink. Enjoyable stay.

I had an amazing experience at this hotel! Everything was perfect. The location was right in the heart of the city, making it easy to explore and enjoy all the attractions. The staff was incredibly friendly and helpful, from Laura at the front desk to the great bartenders and waiters. The room was spacious and clean, with all the amenities I needed for a comfortable stay. I also loved the rooftop pool, where I could relax and take in the beautiful views. this place exceeded my expectations and I can't wait to come back!

I highly recommend this hotel to everyone.

Lovely staff, spacious rooms with luxurious amenities, great location near main street, delicious breakfast included, enjoyable rooftop pool and bar.

The hotel offered two complementary factors that were unbeatable: the breakfast was delicious and as much as you wanted to eat, and the rooftop pool was a perfect place for taking a break from the city buzz. the location was very accessible and gave the opportunity to explore the nearby attractions such as shops, restaurant and the beach. the room was well-ventilated and with good lighting, plus, the bed was very comfortable, making it a pleasant stay.

The neighborhood was quite noisy, and the sound of the cars and people outside could be heard clearly in the room. the shower water pressure was quite low, making it inconvenient to shower comfortably.

The location of this hotel was perfect, being close to the beach and the main street in town. The staff were friendly and welcoming, making us feel at ease. The room was clean and modern in design, which was a nice touch. Additionally, the rooftop pool was a great addition, providing a nice spot to relax and enjoy the view.

There were a few notable downsides to our stay. there was no dedicated parking for our rental car, which was quite inconvenient.

The hotel is conveniently located in the heart of Playa del Carmen, close to all the clubs and attractions. Everything you need is within walking distance, and there is even a great sushi restaurant nearby. The rooms are tastefully decorated and kept clean by the attentive housekeeping staff. The service provided by the friendly and helpful staff is exceptional. The breakfast served at the hotel is delicious and satisfying.

One downside is that the layout of the master suite is a bit strange, with the toilet being visible from the bedroom, which may lack privacy for some guests.

We got amazing value for our money at this hotel. The room was spacious, stylish, and had luxurious amenities like a jacuzzi and double walk-in rain shower. The location was perfect, right in the middle of all the action, and the staff treated us like VIPs, going above and beyond to make our stay pleasant.

The breakfast menu could have had a wider variety of options.

We had a fantastic stay here. The hotel was exceptionally clean, and the facilities were top-notch. The location was perfect, as it was super close to everything we wanted to do and see in the city. We were able to easily explore 5th Avenue and even found a lovely flower shop nearby where we bought a beautiful bouquet of roses. The breakfast provided was delicious, and the staff was incredibly friendly and helpful.

Nothing could have been better.

I had a fantastic stay at this hotel. The cleanliness of the rooms was top-notch, and the hotel facilities were great. I also appreciated the convenient parking and transportation options available. The location was perfect - not in the middle of everything, but still close enough to walk to the endless shops on 5th Avenue. Moreover, the staff was incredibly friendly and attentive, providing excellent service throughout my stay.

Nothing to mention.

Amazing staff, great location, spacious rooms, classy and stylish décor, rooftop pool, jacuzzi in room, helpful with excursions and dining recommendations

Nothing that I didn't like.