The location was perfect, right near the beach, and the staff treated us like family.

The morning meal could have been improved with more variety and options.

The hotel's cleanliness was exceptional, with the rooms always being spotless and well-maintained. The hotel facilities were top-notch, especially the beautiful beach and pool areas. The breakfast offered a wide variety of options and was delicious. The staff were friendly, attentive, and always willing to help.

Nothing we didn't like to be fair.

Incredible stay, perfection on all counts. Spacious room with jacuzzi. Varied and tasty food. Superb entertainment, day and night. Clean and luxurious beach and pool area. Friendly and attentive staff. Top shelf liquor and fully stocked mini bar. Amazing lagoon view from room.

Nothing negative to say.

Enjoyed the convenient beach access and fun activities. Staff provided excellent service. Spacious, clean rooms and delicious food options. a highly recommended place to stay.

The value for money was great and the room was spacious and well-maintained. The location was perfect, with easy access to malls, restaurants, and bars. The staff treated us like royalty with their amazing and attentive service.

The breakfast could have been better with more variety and options.

We had an amazing time at this hotel. The staff, including Daniel, Fidel, Alfonso, Francisco, Bernardo. They served the best drinks and made sure we were well taken care of. The cleanliness of the hotel was impressive, from the rooms to the common areas. The hotel facilities were top-notch, especially the pool and beach area. The location was perfect, with easy access to a mall, restaurants, clubs, bars, and the beautiful city itself. The breakfast was delicious, and the staff was always friendly and accommodating.

For us, it was ideal.

We stayed at Beach Palace for a week and had an amazing time. The oceanfront room was breathtaking, with stunning views from the spacious balcony. The rooftop deck had a great vibe and we enjoyed delicious food and drinks while taking in the views. The staff was incredibly friendly and attentive, making us feel at home throughout our stay. The hotel's location was perfect, with easy access to shopping, dining, and entertainment options. We also loved the option to visit other Palace properties and the day trip to Isla Mujeres Palace was a highlight of our trip.

100% Recommend this hotel.

The location, beach, friendly staff, great room service, top shelf liquor, fully stocked mini bar.

Nothing that I didn't like.

Loved the beach and facilities. Great staff, especially Paul from Entertainment Team. Activities and shows were excellent. Enjoyed the different restaurants. Will return.

The property was great, right on the beach with a stunning lagoon view. The kids club made our trip even more fun. The resort treated us like royalty, with excellent service and delicious food at the Italian and Asian restaurants. The rooftop deck had a fantastic vibe and breathtaking views.

No early restaurant opening time

The value for money was excellent, with a spacious and well-maintained room. The location was ideal, right by the beach, and the staff at the resort were friendly and attentive.

The breakfast menu could have been better, with more variety and options available.

The beach was absolutely stunning, with no signs of seaweed and beautiful clear water. We loved taking long walks on the beach and enjoying the waves. The lifeguards were attentive and made sure everyone was safe in the water. The location of the hotel was also great, with easy access to the beach and various amenities. Another advantage was the variety of food options available, especially the delicious pastries at breakfast and the tasty tacos on the beach.

The hotel building definitely showed its age, with broken or malfunctioning amenities in the rooms. The elevators were slow and often crowded, making it inconvenient to move around the hotel.

The location, facilities, staff, entertainment, and restaurants were all excellent. Would recommend for families.

Cannot find any fault.

The staff was incredibly friendly and made me feel at home. The room was clean and the bed was comfortable. The lagoon view from my room was breathtaking. The location was perfect with easy access to malls, restaurants, clubs, and bars.

Felt good, no complaints whatsoever.

The dinner cuisine was superb, with other meals also of high quality. Proximity to the beach was excellent, and the activities and events were top-notch. The staff were friendly and accommodating, rooms spacious and comfortable, and the food delicious.