We got great value for our money at Casa Chukum - the room was clean, comfy, and had all the amenities we needed. The hotel's location was perfect, just a short walk to the town centre and the stunning lagoon.

Breakfast delights, but a little more variety in the options would be even better.

I had an amazing time at this hotel. Casa Chukum was a home away from home for me. the staff went above and beyond to make my stay enjoyable, helping me with tour reservations and offering their assistance whenever I needed it. They even had two adorable dogs and cats that added a lovely touch to the place. the hotel itself is beautiful, with three rooftop terraces and clean, spacious rooms. the inner garden and pool were a delightful sight from my room. I also appreciated the complimentary water and coffee that were available at all times. the artsy modern feel and warm atmosphere made this a truly memorable stay.

Hard to think of anything 🤷‍♀️

Lovely staff, quick check-in, informative, thoughtful touches, good location.

Everything great.

Friendly staff, clean rooms, close to lagoon, great breakfast options. Easily canceled and offered late checkout. A top choice in the area.

Christmas at this hotel was decent. They provided free breakfast and a shuttle service to the nearby town and beach clubs. the hotel location was good, near the beach and not too far from town. the wifi was also a plus.

The air conditioning was not working properly and made sleeping uncomfortable. our experience was not as enjoyable as we had hoped.

I had a fantastic time at Casa Chukum! The hotel is beautifully designed, with modern and clean rooms. The location is perfect, just a short walk from the lagoon. The staff were so friendly and helpful, especially Deborah and David who made our stay memorable. The breakfast was delicious, and I loved the fact that we could use the beach club facilities for free. Despite some minor issues with dim lighting and noise from a nearby bar, I still highly recommend this hotel for a wonderful stay in Bacalar. I was extremely satisfied with my experience at Casa Chukum.

During my recent stay at a charming boutique hotel in Bacalar, I was instantly impressed by the warm welcome and the family-like atmosphere. The owners, Debbie and Marco, truly go above and beyond to ensure that every guest feels at home. From the spacious and comfortable rooms to the delicious breakfast, every detail was taken care of. The hotel's location near the lake and the main plaza made it convenient for exploring the town. The beautiful art pieces and garden added a special touch to the overall experience. The service provided by the staff, including the helpful owner, was outstanding. They were always ready to assist with tour recommendations, transportation, and anything else we needed. I had an amazing stay and would highly recommend this hotel to anyone visiting Bacalar.

This place is the best I've ever stayed at! The staff is incredibly welcoming and helpful, always providing true and useful information. They even called cabs for us. The pool is cozy and cleaned every morning, and the rooftop offers beautiful views of pink sunrises and the Laguna. Oh, and the piña coladas are the absolute best!

Felt fine, no complaints.

We thoroughly enjoyed our two-night stay here. The staff was incredibly nice, and we felt welcomed from the minute we arrived. Our room was spacious, and the beds, pillows, and bedding were super comfortable. We appreciated having the option of a hot breakfast, and everything we tried was delicious. The garden was beautiful, and we loved spending time in the hammocks and playing with the cute dogs and cats that were around.

This boutique hotel has a great location, being right by the lagoon and only a short walk from the main plaza and restaurants. The rooms are spacious and comfortable, with beautiful design and art pieces. The staff goes above and beyond to make guests feel welcomed, offering excellent service. The breakfast is delicious and abundant, and the hotel has additional amenities such as a pool and garden area.

The great room was comfortable and spacious, perfect for guests with disabilities. The owners were friendly and accommodating, and their dogs added to the welcoming atmosphere.

Felt like a true getaway, no complaints.

Incredibly welcoming and friendly staff, like a family. Charming and attentive hosts. Beautifully decorated rooms. Delicious and varied breakfast options. Great rooftop terrace with stunning views.

No negatives.

The hotel had clean and comfortable rooms with great amenities such as a rain shower and a lovely garden. The staff was friendly and helpful, always offering assistance when needed. The location was perfect, with easy access to the beach and the city center. The breakfast was tasty and fresh, and the hotel had parking available.

Nothing to complain about at all.

Everything was well taken care of and the owners were very nice and helpful. We booked a tour to the laguna with the hotel and it was fantastic. the small group boat trip was a great time. the hotel itself is beautiful with a clean and nice-looking pool. Breakfast was delicious and there was always accessible water. This was definitely the best hotel on our Yucatán tour!

Nothing for me 🙂