The location of the hotel is convenient, with a parking area available and within a reasonable walking distance to central Merida. The spacious rooms and bathrooms provide a comfortable stay. The restaurant offers top-quality food and beverages at a reasonable price. The attentive and professional staff go above and beyond to cater to guests' needs. The decor throughout the hotel is beautiful and reflects the newness of the property.

One aspect that could be improved is the supervision and training of staff, particularly in areas such as towel availability for the pool and the cleaning of certain areas.

The staff at Cigno Hotel Boutique- Adults Only were so helpful and attentive throughout our stay. We were impressed with their genuine warmth and willingness to go the extra mile. One evening, we decided to take a dip in the pool but realized there weren't enough towels available. We mentioned this to a staff member, and within minutes, they had brought us fresh towels to enjoy our swim. It was a small gesture, but it made us feel well-cared for and valued as guests. I highly recommend this hotel for its excellent service and dedication to guest satisfaction.

Beautiful restored old house with few rooms. Received detailed arrival info via WhatsApp. Delicious food by young chefs. Friendly staff and free parking. Relaxing pool with direct access from some rooms. Would definitely return.

This hotel provides an exclusive and luxurious stay with spacious rooms decorated in a beautiful and tasteful style. the restaurant, bar, and outdoor swimming pool area are well equipped with exclusive amenities such as sun loungers and a sun terrace. the staff provides unbeatable service catering to every need, and in-room breakfast is also available.

The location is a bit away from the main attractions, and it may take around 20 minutes to get there by walk. this minor issue can easily be solved by taking an Uber or other transportation.

Absolutely beautiful hotel, accommodating staff, perfect location for exploring the city, free bikes for getting around, beautiful architecture.

Nothing.

We had a wonderful Thanksgiving stay at this little gem. the hotel's interior design is great and the staff is lovely. We enjoyed a delicious breakfast and cocktails that were well worth the cost. the balcony room we stayed in was huge, very comfortable and easy to communicate with the concierge. We also had a great time swimming in the pool.

The pool was small, and we could hear the noises from the main eating area in our room, which was a bit awkward. Finally, while the location is easy to get to, it is a 10-25 minute walk away from the main tourist areas, however no big deal for us.