The location in the old city was convenient and close to shopping, sites, and restaurants. The building itself was historic and lovely. The included breakfast brought to the room was extremely nice and had yogurt and other delicious options. I also loved the little handmade gifts they had on display, and I bought one for a friend. The staff were friendly and helpful, and they went above and beyond to assist us when I misplaced my wallet. The hotel had a small and intimate atmosphere with only 13 rooms, and it was meticulously clean.

Felt so well looked after, no reason to complain.

A hidden gem in the heart of the city, El Serafin Hotel Boutique exceeded all my expectations. The room was tastefully decorated, reflecting the charm of central Mexico. The staff went above and beyond, especially when I fell ill during my stay. They provided exceptional assistance and even helped translate for me. The hotel's location was perfect, with easy access to all the wonderful sights and restaurants. The wifi was also excellent, ensuring that I stayed connected throughout my trip. I highly recommend this hotel for an unforgettable stay.

We were pleasantly surprised by how nice this place was. The location is great, right in the center of the historic district on a quiet street. The staff here is amazing, going above and beyond to make our stay comfortable. The room was spacious and spotlessly clean. We loved the breakfast that was brought to our room, it was delicious and fresh. this hotel provided us with a luxurious and comfortable experience.

We highly recommend this hotel to everyone.

The hotel had an excellent location in the historic area, right next to a main plaza. Our room was spacious and clean with a comfortable bed. The staff provided great service and helpful recommendations for restaurants and tours. We enjoyed the ample continental breakfast delivered to our room each morning. The hotel had a cosy atmosphere and a roof terrace for socializing. We also appreciated the attention to detail and the charming character of the hotel.

We had a fantastic stay at a beautiful hotel in a great location. the building itself was historic and lovely, blending traditional Mexican decoration with modern day conveniences. the staff were exceptionally helpful and kind, going above and beyond for us. They even brought breakfast to our room, which was a nice touch. We also loved the little handmade gifts they had on display, and ended up buying one as a souvenir for a friend. our experience at El Serafin Hotel Boutique was wonderful and we would definitely stay here again!

Nothing to complain about, everything was perfect! 😊

Exceptionally helpful staff. Clean and spacious room. Perfect location. Kind and accommodating staff. Simple but yummy breakfast. Beautiful property. Hot and powerful showers. Reasonable price.

Nothing could have been better.

This charming hotel is located right in the center of town, making it the perfect base for exploring the historical center. The rooms are spacious and clean, with plenty of hot water in the bathrooms. The staff is friendly and accommodating, providing excellent service. The included breakfast is a simple European style, but satisfying. Guests also appreciate the hotel's convenient location near restaurants and attractions.

Some guests have found the parking lot information to be lacking, resulting in unexpected additional expenses for the trip.

Located in the heart of the historic district, this hotel offers a convenient location to explore the old area of town. It is within easy access to many popular sights and restaurants. The staff is known for their friendly and accommodating service, ensuring a comfortable stay. The rooms are tastefully decorated, reflecting the charm of Mexico. Guests have enjoyed a delicious and healthy breakfast served in the room, including fresh fruits and homemade jam.

The hotel's wifi can be unreliable at times, with a weak signal and restrictive content filter.

A charming hotel with a great location in the heart of the city. The rooms are spacious and clean, and the included breakfast is delicious. The staff went above and beyond to take care of us during our stay, especially when our 90-year-old mother chose to stay at the hotel and they provided her with everything she needed. I had a wonderful experience and would highly recommend this hotel.

This place is perfectly located in the heart of the city center. The staff is friendly and accommodating, offering a welcome drink upon arrival. The room amenities are top-notch, including air conditioning and a flat-screen TV. Plus, the breakfast served in-room is delicious!

I highly recommend this hotel to friends.

Conveniently located in the Old city with lovely historic building. Breakfast brought to the room with handmade gifts available for purchase. Some rooms seem better than others. Helpful and accommodating staff with fresh squeezed orange juice. Most comfortable beds and clean rooms with value for money breakfast included.

Great location, nicely decorated. Welcoming staff. Continental breakfast tray at the door every morning. Spacious room with king bed, lovely sitting room, and bathroom with hot water and super pressure shower.

The complementary breakfast and the coffee offered were great. the location was ideal, close to everything. the room was well equipped and provided enough space to accommodate us.

We had an unpleasant experience while trying to talk to the receptionist about some issues in the room. the receptionist was unresponsive to our queries and didn't provide any solution.