The hotel had a great atmosphere, with colonial-style furniture and amazing architecture. The staff was friendly and always helpful, taking care of our luggage as soon as we arrived. The rooms were spacious, with wide beds, and we enjoyed the quiet atmosphere. The location of the hotel was perfect, right in the heart of the city, making it easy to explore the surrounding area. Plus, we really appreciated the value for money, with reasonable prices for such a charming and historic place to stay.

There were a few aspects that we didn't like about our stay. the room layout was a bit strange, with the sink right next to the entrance door.

This hotel is an absolute gem! The colonial-style architecture and high ceilings create such a charming and nostalgic atmosphere. The location couldn't be better, with the hotel situated on a beautiful square just steps away from the main plaza. And the staff? They were friendly, English-speaking, and always ready to assist. The room I stayed in had a comfortable bed and a lovely view overlooking the plaza. Plus, having breakfast included was a great bonus!

I must say, everything was just fine during my stay.

Charming, rustic hotel with antique furnishings. Great central location. European atmosphere in the evening. Amazing view from balcony. Sustainable amenities. Adjacent ice cream and coffee cafe. Comfortable bed and cool interior.

No hot water in shower.

Great central location, close to historic sites and easy to explore the area. Charming period building with a beautiful interior patio.

Outdated and worn furniture throughout the hotel. Small rooms with limited amenities like electric sockets and seating.

The hotel is located in the heart of the historic center, on a lovely square right in the center. One can easily walk to many sights. The staff were very nice and courteous, making us feel welcomed. The rooms were very atmospheric and comfortable. The bed was comfy and the lobby was like a museum. There was a large inner gallery with sofas and armchairs perfect for reading or enjoying breakfast.

The internet connection was weak and unreliable, which was a bit of a let-down.

A charming century-old building with welcoming staff and a lovely canine greeter. Excellent location, close to the Plaza Mayor and historical sites, with great food in the restaurant. Rooms are spacious and well-equipped with fast wifi and effective A/C. A delightful historic hotel with an ideal location to explore the city.

We loved the central location, friendly staff, beautiful rooms, and great water pressure in the shower. The Starbucks downstairs was a bonus for our coffee-loving friend.

This hotel is located in the heart of the historic district, just a short walk to the central square. The stunning architecture of the building with high ceilings and beautiful views adds to the overall experience. The staff is friendly and the rooms have very fast wifi, ensuring a comfortable stay.

All was ok.

Great location right in the heart of the city, walking distance to all the main attractions. Our room was comfortable and had everything we needed. The staff was friendly and helpful. I would definitely recommend this hotel.

Excellent location, friendly staff, and beautifully decorated rooms. Starbucks nearby. Good shower and water pressure. Spacious and clean. Central parking service. Colonial-style furniture with a historic atmosphere. Helpful staff and luggage assistance. Quiet rooms with comfortable beds. Great value for money. Close to main square. Wifi and hot water worked well. Free, secure parking available.

The hotel's historic and beautiful architecture creates a charming atmosphere. The location in the heart of the historical district, near the cathedral, is perfect for exploring. The staff at the front desk are friendly and helpful, offering assistance with tour arrangements and providing information about the city. Additionally, the hotel offers amenities such as karaoke and a casino, which is perfect for people who enjoy entertainment options like these.

Our stay at the hotel felt almost like being at home, as we had no reason to complain.

I had a fantastic stay at this hotel in the historic center on a tranquil square. The location right in the center of the old colonial area was perfect for exploring all the historic sites. The hotel staff was excellent, always ready to help and they were very good at setting up transportation to the airport, no matter how early. The cleanliness of the hotel was top-notch, and the facilities were well-maintained.

Nothing it was perfect.

Beautiful old building with antique furniture for sale. Staff is friendly and helpful. Spacious rooms with comfortable beds. Great location near Plaza Mayor. Fresh air option with open French doors.

Pros": The value for money at El Gran Hotel was great, with comfortable rooms and a charming old mansion feel. The location was excellent, right on one of the main plazas, and the staff were friendly and helpful throughout our stay.

Spent my New Year's Eve at a stunning historic hotel. The staff was very friendly and hospitable. The hotel provided us with complementary breakfast and champagne at midnight. The location was perfect for exploring the city, within walking distance from the downtown area and major attractions. The room was clean, spacious, and had a beautiful view of the city.

The lighting in the room was poor and there were no reading lights. The balcony doors wouldn't open, which was a bummer.