The staff was kind and helpful, beautiful rooms with hot tubs, well-maintained surroundings, breathtaking views of volcanoes, pleasant surprises like fruits and candies, included access to park and heated pool.

Nothing negative to say.

I had such a wonderful time during my stay at this hotel! The location within the zoo was absolutely amazing. I loved being able to see the animals up close and hear all of the natural sounds around me. The service provided by the staff was top-notch. They were always attentive and kind, making sure that I had everything I needed for a comfortable stay. The room amenities were fantastic, especially the heating and sitting area. It was such a cozy and relaxing space to unwind after a long day of exploring. Additionally, the dining options were fantastic. I really enjoyed the delicious meals at the restaurant and the picnic area was a great spot to enjoy the beautiful surroundings.

I would highly recommend this hotel to families.

The resort offers a variety of activities like ziplining and a petting zoo, which were great for family time. The pool was also a hit and the view from our window was breathtaking. The location was perfect for our city break as it was close to a bustling downtown area and had easy access to nature trails.

The hotel restaurant didn't serve breakfast until 9 am, which was too late for our schedule. there weren't many breakfast options available.

The hotel is situated in a beautiful location, surrounded by stunning views of the mountains. Guests can take a leisurely walk through the nearby park, enjoying the attractions and activities available. The rooms are spacious and comfortable, with panoramic windows offering breathtaking views of the volcanoes. The bathroom is well-maintained and equipped with a hot tub for ultimate relaxation. The staff provides excellent service, ensuring a pleasant stay for guests. Additionally, a plate of fruits and candies upon arrival adds a nice personal touch to the experience.

There is some lack of communication and training amongst the staff, leading to confusion and misinformation regarding the included amenities and attractions.

Wood-burning fireplace and in-room hot tub. Plate with fruits and candies upon arrival. Walk through the park included. Heated pool available. Great view. Clean room. Friendly staff.

During my recent stay at Hacienda Panoaya, I was impressed by the stunning views and clean accommodations. The room had a beautiful view of the mountains and was impeccably clean. I also appreciated the thoughtful touch of a plate with fruits and candies upon arrival.

I would highly recommend Hacienda Panoaya for a family-friendly getaway. Though there were a few drawbacks, such as limited dinner options at the on-site restaurant and the room being chilly at night, the overall experience was fabulous.