The room was spacious and clean, with comfortable beds and a well-equipped bathroom. The staff was friendly and helpful, providing excellent service throughout our stay. The hotel's location was perfect, right in the heart of the city center. We were able to easily walk to nearby restaurants, coffee shops, and attractions, making it convenient for exploring the city on our city trip. Additionally, the complimentary breakfast provided a good start to our day, ensuring we had enough energy to enjoy our adventures.

One downside was the limited gym facilities. It would have been nice to have more variety and newer equipment available for guests to use.

I recently stayed at this 4-star hotel and had a fantastic experience. The location was perfect, right in the center of all the action in downtown. I loved that the hotel was situated in a commercial plaza with several restaurants and other businesses. It made it convenient for me to find different dining options during my stay. The staff provided excellent service, and the room was spacious and comfortable. The amenities provided, such as ironing facilities and tea and coffee facilities, were a nice touch. I also appreciated the free Wi-Fi in the rooms, which made it easy for me to stay connected. I had a great stay at this hotel and would highly recommend it to family and friends.

I would definitely recommend this hotel to family and friends.

I had an incredible stay at Holiday Inn Express in Xalapa. The management went above and beyond to ensure our group of 14 travelers had a flawless experience. They sent vans to pick us up when we got stuck outside of town, and the service was seamless. The rooms were spacious, clean, modern, and quiet, with beautiful views. The hotel's location, just one block from the main square, was perfect. I was thoroughly impressed with the service and quality of this hotel. I highly recommend it.

Spacious rooms, excellent breakfast, central location, friendly staff, complimentary services.

Nothing, all great.

We had a fantastic stay at this hotel in Xalapa centro. The cleanliness of the rooms was exceptional, with spotless and spacious accommodations that felt luxurious. The hotel facilities were top-notch, and the location in a small shopping center made it easy for us to access several restaurants and other businesses in the plaza. The staff was incredibly helpful and seemed genuinely happy to assist us throughout our stay. The complimentary breakfast provided a great variety of options, ensuring we were well-fed to start our day.

Nothing to mention.

The hotel had excellent service and management. They were very accommodating when we got stuck outside of town and sent vans to pick us up. The rooms were spacious, clean, modern, and quiet. The hotel's location was great, only one block away from the main square with plenty of nearby restaurants. Additionally, there was a small mall with several good restaurants located under the hotel.

Finding the entrance to the hotel was extremely difficult and there were no signs or bellboys to assist with luggage. The water-saving shower was not enjoyable.

The staff were friendly and helpful, spacious and clean rooms, great location near attractions, complimentary breakfast with variety, impressive cleanliness and maintenance by housekeeping.

Couldn't stay longer.

I recently stayed at a 4-star hotel in a prime location downtown. The hotel is situated in a bustling plaza with several restaurants and businesses, making it an ideal spot for exploring the city. It was so convenient to have everything right at my doorstep. The service here was top-notch, with friendly staff always ready to assist me. The rooms were spacious, bright, and impeccably clean, providing a luxurious and comfortable stay. The bed and bedding were of excellent quality, ensuring a restful night's sleep. Additionally, the included breakfast was outstanding, offering a wide variety of delicious options to start my day right. this place exceeded my expectations and I highly recommend it.

This hotel is a great option for families looking for a comfortable and convenient stay.

This place is located in the center of all the action in downtown, making it a great choice for those who want to explore the city. It is situated in a commercial plaza, which means there are several restaurants and other businesses nearby, providing plenty of options for dining and shopping. The staff here are friendly and attentive, always ready to assist with any needs or questions. The rooms are clean and well-maintained, with amenities such as air conditioning, tea and coffee facilities, and free Wi-Fi. Guests can also enjoy the convenience of room service and laundry services.

We highly recommend this hotel to everyone.

Spacious, clean room with excellent amenities. Reliable and fast WIFI. Delicious breakfast with healthy options. Central location with fine restaurants nearby. Friendly and helpful staff throughout.

Located in the center of all the action in downtown, this hotel is surrounded by a plaza with several restaurants and other businesses. The rooms are spacious, bright, and spotlessly clean, with top-quality bedding for a comfortable night's sleep. The breakfast offers a wide variety of options, including eggs, bacon, fresh fruits, and yogurt. The staff provides exceptional service, going above and beyond to make guests feel welcome. The complimentary van service and helpful front desk add to the convenience and satisfaction of the stay.

Ice machines may require visiting multiple floors to fill the buckets.

The hotel's location in downtown was perfect, right in the center of all the action. There were several restaurants and other businesses, making it convenient to explore and find places to eat. The cleanliness of the rooms was excellent, and the hotel facilities were top-notch. The staff was friendly and helpful, providing excellent service throughout my stay.

Nothing everything was great.

Checking out early was a breeze. WiFi, breakfast, location, staff, and cleanliness were outstanding. Complimentary chauffeur service available.

Felt like royalty, no complaints whatsoever. Absolutely perfect stay.

Large, functional room with amenities. Excellent WIFI. Delicious breakfast with healthy options. Central location with fine restaurants nearby. Sincere and welcoming staff.

My recent stay at Holiday Inn Express in Xalapa was fantastic. The central location was perfect, with numerous restaurants and coffee shops nearby. The room was spacious and the bed was incredibly comfortable. The staff was friendly and efficient. I also appreciated the included breakfast with a nice selection of Mexican dishes. I highly recommend this hotel for a pleasant stay in Xalapa.