The hotel exceeded my expectations! the staff was incredibly friendly and accommodating, making our romantic escape even more special. They were attentive to our needs and made sure we had everything we needed for our stay. the location was also perfect for us, close to a mall and with easy access to transportation. We also loved the fact that they had a pool, which gave us a chance to relax and enjoy some quality time together.

The only downside was the windows in the room. They were a bit difficult to open and didn't allow much fresh air to flow in.

I stayed at this hotel for a weekend and there were a few things I liked about it. the hotel had a gated entrance which made me feel safe in a not-so-safe area. Secondly, the rooms were clean and the staff was friendly, which made my stay comfortable. Lastly, the hotel offered a nice breakfast buffet that I enjoyed.

There were a couple of things that I disliked about this hotel. the rooms were not well taken care of and the air conditioning was often turned off, making the room hot when I arrived.

The hotel was very clean and well, kept, with friendly and helpful staff. They provided bottled water daily and had English, speaking staff members. the rooms had internet hook, ups, which was convenient. the hotel also had good security measures in place, making guests feel safe. the location of the hotel was also convenient for our needs.

We were disappointed with the limited number of towels provided for the number of guests in the room. We had to ask for more towels every day.

I recently had a fantastic stay at this wonderful hotel. The location was ideal, being close to the consulate and a nearby shopping mall. Despite the reputation of the border town, I found the hotel to be safe and secure.

My stay was truly enjoyable and I had no complaints whatsoever.

I had a really enjoyable stay at this hotel. I felt safe and secure with the gated entrance and the need for a room key to access the elevator. Secondly, the rooms were clean and comfortable, with enough electrical outlets to charge all my devices. Lastly, the location was convenient, being close to a major road and a mall, which was great for shopping and dining.

All was perfectly fine during my stay.

The hotel had clean and well, kept rooms, and the lobby was beautiful. the fact that they had hook, ups for internet in the rooms was convenient. Additionally, the staff members who spoke English were a great help to us, as first, time travelers to Mexico.

One downside was that despite having four people in the room, we were only given two towels each day and had to ask for more every day. Another negative aspect was the exchange rate at the hotel, which was not good.

The room was clean and comfortable, and the staff was friendly. the hotel is located in a safe area with good security measures. the hotel also offers free internet access in the rooms.

The hotel only provided two towels for a room with four people, and we had to ask for more every day. the exchange rate at the hotel was not favorable, so it is better to find somewhere else to exchange currency.

Great service! the staff at the hotel were incredibly helpful and friendly, especially to English, speaking guests.

Disappointing outcome. Unfortunately, we experienced a theft during our stay.

The hotel had a pool and a nice restaurant, which were great for relaxing and enjoying meals during my Christmas stay. the location was convenient, with a mall just a short walk or taxi ride away, making it easy to do some last-minute holiday shopping. One advantage I really enjoyed was the helpful and English-speaking staff, who made communication a breeze.

One thing I disliked was the difficulty in opening the windows. the limited opening of just 15cm made it hard to get fresh air quickly, which was a bit frustrating.

The hotel has a nice pool and gym, and the staff was friendly and helpful. It's conveniently located near a mall and a major road.

The room and hallway decorations are outdated, and there was a musty smell in the air.

My romantic escape at this hotel was amazing. the rooms were exquisite and truly made me feel like I was in a luxurious haven. the food served at the restaurant was absolutely delicious. I also loved the fact that the hotel was located near a mall, making it convenient for shopping and entertainment. the staff was friendly and always ready to assist.

There were a couple of downsides to my experience. the windows in the rooms were quite difficult to open, and it was only possible to open them a small amount, making it challenging to get fresh air quickly.

During my Christmas stay at this hotel, I absolutely loved the clean and well-kept rooms. the hotel staff provided us with bottled water daily, which was a great convenience. Additionally, the location of the hotel was ideal, with easy access to key attractions and amenities in the area. Being able to communicate in English with the staff was a major advantage, as it made our stay much more comfortable and hassle-free.

There were a couple of aspects that I disliked during my stay. despite having four people in the room, we were only given two towels daily and had to ask for the additional towels every day.

This hotel is a great choice for anyone visiting Matamoros. The rooms are clean and well-kept, providing a comfortable stay. The staff is friendly and helpful, and they speak English, which is very convenient for international travelers. The breakfast buffet is one of the best I've ever had, offering a wide variety of delicious options. Additionally, the hotel offers affordable rates, making it a great value for money.

Everything was great!

The hotel rooms were clean and comfortable, with a nice design. the staff was friendly and helpful, making us feel welcome during our stay. We also appreciated the convenient location of the hotel, close to key attractions and amenities in the city.

There were a few negative aspects to our experience. the air conditioning in the rooms was not always on when we arrived, so we had to wait for the room to cool down.

Additionally, the hotel had good working and meeting conditions for business travelers. the reasonable prices were a nice surprise for a first-time visitor to this hotel chain. the hotel also had a pool and a nice restaurant, and it was conveniently located near a mall.

On the downside, the rooms were not well taken care of and the air conditioning was often turned off, requiring guests to wait for the room to cool down. Another negative aspect was that the windows were difficult to open and only allowed for a limited amount of fresh air.