The rooms were clean and spacious, and the beds were comfortable. The hotel's location was very convenient, with stores, restaurants, and transportation options nearby. One of the best aspects was the beautiful pool and outdoor space, which provided a great area to relax. Additionally, the staff was friendly and helpful, ensuring a pleasant stay.

There seemed to be a lack of variety and the food ran out quickly. It took quite a long time for them to replenish the food, which was frustrating.

The beds at Casa Ortiz were incredibly comfortable, allowing us to get a restful night's sleep after a long day of exploring. The shower was spacious and the water hot, providing a refreshing start to the day. The hotel's gardens were beautifully maintained, creating a peaceful and serene atmosphere. Our room was modern and stylish, with updated decor that added a touch of luxury to our stay. The covered patio right outside our room was a delightful spot to enjoy meals from the room service menu, especially after a tiring hike. The staff at Casa Ortiz were exceptional, going above and beyond to make our stay memorable. They helped us schedule tours with an awesome company and even arranged taxis for us. They also recommended a fantastic restaurant within walking distance. Although breakfast was not included in the rate, the facility across the street served a delicious morning meal.

The hotel's facilities were fantastic, with a beautiful pool and spacious, comfortable rooms. The cleanliness was exceptional, with daily housekeeping and even laundry services available. The staff provided great customer service and were always willing to help. The hotel's location was convenient, with private parking nearby and easy access to restaurants and transportation. The breakfast offered a variety of options, including eggs, beans, fruit, yogurt, and pastries.

None.

We got great value for our money at Casa Ortiz! The room was fantastic, clean, and spacious. The location was perfect, just a short drive from the city center and close to all the beautiful waterfalls. The staff treated us with exceptional hospitality, making our stay even more enjoyable.

The only thing that could have made breakfast better would be a wider variety of breakfast items.

We had an amazing stay at this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The pool was fantastic, and the rooms were spacious and comfortable. The location was perfect as it was only a short drive to the city center, where we found great restaurants for dinner. The staff was friendly and always willing to help. We also appreciated the free private parking area across the street. this hotel provided excellent value for money.

Hard to think of anything negative. The only thing that could have been improved was the breakfast.

The rooms were clean, modern, and themed after trees outside. The staff were friendly and attentive. The bed was super comfortable after a long day of exploring. The hotel had great facilities, including a beautiful pool and outside space for relaxing. The location was perfect for easy transportation to tourist attractions.

Nothing bad to say.

During my stay at Casa Ortiz, I was impressed by the cleanliness of the property and the helpfulness of the hotel staff. The free private parking area across the street made it convenient for us to have our car close by. The breakfast provided a good variety of options including eggs, beans, tortillas, fruit, and yogurt, which gave us a great start to our day. The hotel's location was also a major plus, as it was within walking distance to many restaurants and a short drive to the waterfalls in Huasteca. Additionally, the staff were knowledgeable about the local attractions and helped us organize tours. I would highly recommend this hotel for anyone visiting the Huasteca region.

I had a wonderful stay at Casa Ortiz in Ciudad Valles. The moment I walked in, the beautiful decor and organization impressed me. The rooms were named after fruits, which added a cute touch. Traveling with my family, we all fit comfortably in the spacious rooms. The gated parking space was a bonus. The location was perfect, just a short drive away from the city center where we found great dining options. After a day of hiking and swimming, Casa Ortiz provided the perfect place to relax. I highly recommend this hotel for its great facilities and convenient location.

The decor and organization were beautiful, rooms named after fruits were cute. Comfortably fit 8 people in 2 rooms. Close to city center. Beds were comfortable, shower was hot and roomy. Pretty gardens, modern decor. Nice covered patio with outdoor dining area. Helpful staff scheduled tours and called taxis.

Felt safe walking at night, no complaints.

Great staff, clean rooms, comfortable bed, friendly and attentive service, private driver recommendation.

Felt very special, no complaint.

The hotel was clean, modern, and well-maintained. The rooms were themed and named after trees, which was clever and cute. The hotel had secure parking and was within walking distance to good restaurants. The staff were knowledgeable and helpful in organizing tours and providing information about local attractions. Additionally, the breakfast provided a variety of options, including eggs, beans, fruit.

Nothing to be said.

Lovely place with a good host! Booked last minute and the owner found us a place for the second night. Amazing pool, spacious rooms, and a great shower. Warm, comfortable lobby and friendly staff. Nice breakfast and the property feels like your own compound. Relaxing hammocks and a pool for kids. Exceptional cleaning service and safe private parking. Helpful staff, even for arranging tours. Perfect base for exploring Huasteca.

Would recommend this hotel.

Los mejores aspectos de este hotel son la limpieza impecable, el desayuno de calidad y el personal amable. La habitación era pequeña pero acogedora y la cama muy cómoda. Además, hay transporte público cercano y posibilidad de aparcar.

Nada, todo fue maravilloso.

Comfortable beds, hot & roomy shower. Modern room with nice decor. Outdoor dining area on covered patio. A+ staff, helpful with scheduling tours, calling taxi and restaurant recommendations. Good breakfast across the street.

Clean, modern hotel with clever themed rooms. Luxurious stay for decent value. Restaurant with good food and incredible value. Helpful staff and free private parking. Close to city center and waterfalls.

Nothing I didn't like to be fair.