The hotel provided clean and new rooms at a great price, especially during a busy holiday week. The check-in process was smooth, and the staff was always available to assist us, even during late arrivals. The hotel's location was a key advantage, conveniently situated in a quiet area yet close to main attractions. We particularly enjoyed the quietness of our room, the efficient air conditioning, and the balcony overlooking the peaceful courtyard and pool.

The lack of kitchenette amenities in our upgraded room, which made it less useful for meal preparation. the limited provision of towels was insufficient, and an extra hand towel would have been appreciated.

This hotel is fantastic value for money. The prices are very reasonable and the attention to detail is impressive. The location is great, just a couple of blocks of walking from the beach and main strip. The staff were excellent, providing friendly and helpful service. The rooms were clean, spacious, and comfortable, with a nice balcony. I especially appreciated the fridge and microwave in the room, which made it convenient for working. The WIFI was reliable and the standard password login was simple to use.

All in all, everything was just fine!

The best aspects of this hotel are its convenient location and friendly staff. It is close to both ADO bus stations, making it easy to travel around. Additionally, it is within walking distance of everything, including the Main Street and the beach. The hotel is also near many opportunities for shopping, dining, and daily tours. The cleanliness of the hotel is commendable, with the rooms being spacious and well-maintained. The staff, though they may not speak English fluently, make an effort to assist guests. The hotel also offers an okay internet connection and has a small pool.

Couldn't fault.

The hotel offers great value for money, especially considering the time of year we stayed. The rooms were clean and new, with attention to detail and basic amenities provided. The location is excellent, just a short walk away from the main street and popular attractions. The staff were friendly and always available to assist, and we particularly enjoyed having a room with a nice, big balcony.

No major issues to report, everything was fine.

The room was incredibly spacious and had a wonderful balcony. It was cleaned daily and the shower/bathroom were very nice. The hotel's location was perfect, just a short walk to the main street and all the key attractions. I also appreciated the attentive staff and the security measures they had in place - it made me feel safe and taken care of during my stay.

The pool didn't get any sun so it wasn't ideal for sunbathing. Additionally, there was loud music playing from the nearby square until late at night, although it didn't keep me awake.

Great location, huge room, friendly staff, convenient amenities, clean hotel, close to attractions and transportation options.

Couldn't stay longer.

nautilus was great! the hotel was perfectly located, quiet yet central. the room was huge with a double bed, kitchen area, and living space. A/C worked well and the bathroom was fine. staff was incredibly lovely and warm, even helped me with a SIM card issue. close to ADO bus stations and a supermarket. lovely pool and clean rooms. overall, amazing experience!

Nothing to be said. ✨

This hotel is perfectly located, close to both the ADO bus stations and just a few minutes' walk from the main street. The rooms are clean and comfortable, with spacious beds and spotless bathrooms. The staff is friendly and thorough, ensuring that the rooms are tidied up every morning. The hotel offers a lovely pool for guests to enjoy, and some rooms even have balconies where you can have breakfast and take in the view. The WiFi works well, both in the rooms and in the public areas.

The hotel does not provide WiFi in the rooms.

I recently stayed at a hotel in Playa del Carmen and had a fantastic experience. Nautilus is perfectly located, away from the noise of clubs but within walking distance to everything you need. The staff were incredibly lovely and warm, going above and beyond to help me with an issue I had at a nearby supermarket. The hotel itself was clean and well-maintained, with nice amenities like a water kettle. I loved the pool, especially since my room had a terrace that bordered it. a great stay in a convenient and quiet location.

Can honestly say there wasn't anything not to like about my stay 😊

Conveniently located near main streets but still quiet at night. Close to a small convenience store. Helpful and friendly staff who went above and beyond to assist with personal issues. Clean rooms with necessary amenities. Spacious and comfortable with functioning AC and TV. Well-maintained property.

Lovely pool, spotless rooms, spacious, functional AC, balcony.

Nothing, all great.

This hotel exceeded our expectations in terms of value for money. Despite being a budget-friendly option, we were pleasantly surprised by how clean and new the rooms were. The attention to detail was evident, with comfortable beds and a nice balcony overlooking the courtyard and pool. The staff provided friendly service and the location was perfect, within walking distance of everything we needed.

No major improvements needed, everything was great.

Very friendly staff, helpful even with limited English. Good internet connection. Conveniently located near 5th Avenue, beach, and bus station. Close to markets, shopping, cafes, and daily tours. Small pool available

Couldn't stay longer.

Great location near beach, park, center, restaurants, supermarket, bus station. Helpful staff and regular cleaning. Pool and terrace border, room good. Fridge, microwave, coffee, water machine. Safe area, close to ATM, shops. Reliable WIFI with standard login. Away from clubs, but walking distance to everything. Close to ADO bus station.

I loved the convenient and quiet location, just a short walk from the beach, city center, and restaurants. The large room and comfortable king-sized bed were perfect for a relaxing stay. The pool was a great bonus, especially with our terrace just a few steps away. The staff was friendly and helpful, and the regular cleaning kept everything spotless. Having fresh coffee in the morning and access to a water machine made our stay even more enjoyable. Despite a few minor inconveniences, overall I would highly recommend this hotel.