The hotel had a fantastic location, just a short walk away from the main attractions in the area. The staff were incredibly friendly and helpful, making our stay very enjoyable. They even helped us with our luggage, which was a nice touch. The hotel had a lovely garden with a beautiful swimming pool that was open till late, providing a great place to relax and unwind after a day of exploring. We also appreciated the fact that there was free parking available on site.

The hotel was located on a busy road, so there was quite a bit of noise from passing trucks and buses. This made it a bit difficult to sleep, especially if your room was on the road side.

We had a delightful stay at this luxurious 4-star hotel. The location near the center and the Mayan ruins was absolutely perfect. We appreciated being able to take a short walk into Piste for dinner options. The hotel is nestled in a large and pretty garden, which provided a peaceful and relaxing atmosphere. Additionally, the staff here were incredibly friendly and welcoming. Despite the language barrier, they made an effort to understand our limited Spanish and engaged in conversation with us. Their exceptional service truly enhanced our stay here.

Lovely location, helpful staff, beautiful swimming pool, large comfortable rooms, very hot showers, nice restaurant nearby.

Nothing at all.

Great pool area, convenient location. Friendly and helpful staff. Comfortable beds and good breakfast. Closest hotel to Chichen Itza.

Nothing negative to say.

I had a fantastic stay at this hotel! The cleanliness was impeccable, and the hotel facilities were top-notch. I especially loved the beautiful garden that the hotel is located in—it was a perfect place to relax and unwind. The location was also great, as it was within walking distance to the center of the nearby town. Additionally, the staff were incredibly friendly and accommodating, making my stay even more enjoyable. I was impressed with the cleanliness, hotel facilities, location in a pretty garden, and the helpfulness of the staff.

Can honestly say there wasn't anything not to like.

We stayed at a hotel near Chichén Itzá, Puerta Chichen, and it exceeded our expectations. We initially planned to stay only one night due to its convenient location, but we ended up extending our stay because of the amazing experience. the atmosphere, the restaurant, and the facilities were all excellent. the staff was incredibly sweet, kind, and accommodating. the hotel was the ideal place to relax and unwind. We will definitely come back here when we visit the Yucatán again.

I recently had an amazing stay at a 4-star hotel near the center. The location was perfect, as it was just a short walk into town for restaurant options. The hotel's lovely garden provided a tranquil and relaxing atmosphere. The staff were incredibly friendly and accommodating, making me feel right at home. The room service was impeccable, and I enjoyed the convenience of having 24-hour room service available. The housekeeping staff ensured that everything was spotless and tidy. Additionally, the hotel offered a range of services, including laundry and airport shuttles, making my stay even more convenient.

I highly recommend this place to everyone.

The value for money at Puerta Chichen was excellent, with comfortable and tastefully decorated rooms. The hotel's location was perfect, just a short walk from the Chichen Itza ruins. The staff were incredibly friendly and helpful throughout our stay.

The morning meal could have been improved with more variety.

We stayed at Puerta Chichen and it was a fantastic experience! the hotel is just a short 20-25 minute walk from the pyramids, which was perfect for burning off those extra calories from our meals. the surrounding area has an authentic feel and the staff, although not fluent in English, were incredibly friendly and helpful. the rooms were spotless and brand new, with comfortable beds and beautiful garden views. Plus, the hotel is conveniently close to the entrance of Chichen Itza, making it easy for us to visit the site early in the morning and avoid the crowds. Not to mention, the food at the restaurant was delicious and affordable. We highly recommend Puerta Chichen as the best value hotel in the area for anyone planning a trip to this amazing archaeological site.

Nothing could have been better! 🌟

We were pleasantly surprised by our stay at Puerta Chichen. The rooms were spacious and tastefully decorated, providing a comfortable space to relax. The pool area was fantastic, offering a refreshing swim after a day of exploring. The restaurant served a delicious buffet lunch that our kids loved. The hotel's location, only a 15-minute walk to Chichen Itza, allowed us to beat the crowds and enjoy the ruins in peace. we highly recommend this hotel for its friendly staff, great amenities, and convenient proximity to Chichen Itza.

great hotel, amazing staff, fantastic food and service, beautiful grounds and comfortable rooms, conveniently located near Chichen Itza for an early visit, highly recommend

noisy tourists near our room

The hotel is quite beautiful, with well-designed rooms and lovely gardens, as well as a pool you can use early in the morning. the staff were very friendly and accommodating, and the breakfasts were delicious. the location is perfect if you plan to get up early and head to the main attraction.

The bed was rather uncomfortable, at least for me, as it was too soft. the hotel is situated right on a main street, which can be quite noisy at times.

Spotless hotel, brand new rooms, close to Chichen Itza entry, great food at restaurant, amazing staff.

Couldn't find any faults at all.

The hotel is conveniently located within walking distance to restaurants in Piste, making it easy to find dining options nearby. Additionally, the hotel boasts a beautiful garden, providing a peaceful and picturesque setting for guests to enjoy during their stay. Furthermore, the hotel's close proximity to the Mayan ruins allows for easy exploration and visits to this historic site.

The hotel does not provide a tea/coffee set with a kettle in the room, which could be inconvenient for guests who enjoy a hot beverage in the comfort of their accommodation.

I had such a wonderful stay at this hotel. The cleanliness was impeccable, and the rooms felt brand new. The hotel is conveniently located only a 20-minute walk from the entrance of the Mayan ruins, making it the closest hotel in the area. The breakfast served here was delicious, and I loved that they start serving as early as 7AM, perfect for an early start to explore. The staff were incredibly kind and helpful throughout my stay, going above and beyond to ensure I had an enjoyable experience.

Nothing to dislike.