The staff was kind and helpful. The building's design is beautiful and the nearby park adds to the ambiance. The service was outstanding with attentive staff. The location is great and the rooftop pool is impressive. The breakfast was delicious and the upgraded room had wonderful views.

We had a fantastic stay at this hotel. The beautiful contemporary architecture and design both inside and outside really impressed us. The tranquil courtyard with fire pits and the luxurious roof deck with a pool were wonderful amenities. The hotel's location was also perfect, as it was very close to the main sites in the city and within walking distance to the main downtown areas. We felt safe walking around the neighborhood at night. The hotel staff were friendly and professional, and the food was delicious. The hotel also had a good WiFi connection and offered a high-quality breakfast. The bed and the hotel itself were incredibly clean.

Nothing to be said.

The overall design of the hotel was impressive, combining historical elements with modern details. the architecture was truly unique and beautiful to look at. Additionally, the rooms were spacious and comfortable, with a cozy bed that ensured a good night's sleep. the location of the hotel was also a key advantage, being in close proximity to important landmarks and attractions. It was convenient to explore the city without having to travel too far.

One of the downsides of my stay was that some small details in the room were worn out, such as loose floor tiles and a crooked lamp. It would have been nicer if the room had been refurbished and given a fresh coat of paint.

We stayed at this hotel with a group of friends and had a fantastic time. The location is ideal, as it's next to a beautiful park and just a short walk away from the city center. The rooms were clean and comfortable, and the staff provided excellent service. The breakfast was high quality, and we enjoyed the complimentary drinks. The hotel also had a cinema and mall nearby, adding to the convenience of our stay.

We did experience some noise issues during the night, which affected our sleep.

This hotel is a true luxury experience. From the moment we arrived, we were impressed by the exclusive amenities at the venue. the spa and wellness centre was a highlight, with a sauna, steam room, and jacuzzi that were all in top condition. the outdoor swimming pool with sun loungers set in a beautiful garden area was perfect for relaxing in the sun. the restaurant offered an excellent catering service with delicious buffet breakfasts and snack bar options. We were blown away by the location advantages, as we were able to easily walk to the main sights in the city centre.

While this hotel was truly a one, of, a, kind experience, the only negative aspect we encountered was a minor issue with service. Although the staff were friendly and accommodating, we experienced a small delay with our check, in process.

Comfortable and quiet with great food. Helpful staff. Lovely garden and short walk to town center. Good quality breakfast. Tasty cocktails by firepit. Quirky modern room design. No street noise. Impressive rooftop pool. Always hot water in shower.

The hotel's design is a unique combination of sophistication, modernity, and rustic charm. The rooms are spacious and clean, with comfortable beds and stunning views. The staff is professional, polite, and helpful. The location is a pleasant walk away from the city center.

Outstanding service, perfect location, excellent dinner, amazing glass floors and balcony rails, super friendly and attentive staff, lovely garden.

Can't fault anything about it.

Lovely garden, short walk to town centre, good quality breakfast, tasty cocktails, quirky modern room design.

Everything is what I need and want.

Had a wonderful Christmas stay at this charming hotel. the decor was truly artistic, and the terrace and restaurant were just amazing. the beds were very comfortable, making me feel right at home. the location was also perfect for exploring all the local attractions and shops with ease. Plus, the hotel staff were incredibly welcoming and obliging.

I must mention that the room we stayed in had a bit of a noise problem due to an unbalanced window that did not shut fully. the stone floor on the ground was a bit uneven which caused problems for my mother, who has mobility issues.

We had a great New Year's celebration at the hotel. the staff was accommodating and even surprised us with a birthday cake for our daughter. the central lounge area was a cozy place to relax and socialize, especially by the fire. We enjoyed ordering dinner there for a quiet evening. the hotel's location was perfect, just a few walkable blocks from the main downtown area. We could easily explore the local candy shops and admire the old Theatre across the street.

It was unfortunate that there was noise from the plaza across the hotel, especially during events. However, the rooms were soundproofed enough that it was manageable.

Big, clean rooms. Super comfortable bed with balcony doors. Professional, polite, and helpful staff. Spotless place. Charming aged rooms. 10-15 min walk to center through nice part of town. Incredible architecture and views. Open fires create great ambiance. Excellent location, views, and staff. Clean and well maintained. Reasonable food. Would return.

The beautiful contemporary architecture/design is stunning. Tranquil courtyard with fire pits and a luxurious roof deck with a pool. Very friendly and professional staff. Very close to el Barrio del Artista, and walking distance to el Zocolo. The neighborhood feels safe at night.

Felt welcomed into the family, nothing too much trouble.

Marvelous breakfast, upgraded room with balconies and views of a beautiful park. Impressive architecture of renovated ancient factory. Excellent restaurant. Memorable experience. Big, clean rooms with comfortable beds and amazing views. Professional, polite, and helpful staff. Spotless place. Nice walk to the center.

We had a wonderful time staying at this beautiful hotel! The view of the garden from our room was breathtaking and the overall ambiance was so romantic and peaceful. The staff at the front desk were very professional and ensured that our room was clean and comfortable. The location was perfect, with easy access to restaurants, shopping centers, and museums. We felt very safe in the neighborhood, even when walking late at night. The swimming pool and sauna were clean and well-maintained. We highly recommend this hotel for couples looking for a special and enjoyable stay in Puebla!