The staff is incredible, informative, accommodating, and nice. Check-in was welcoming and easy. Local amenities and attention to detail. Comfortable bed and bedding. Cleanliness on point. Beautiful balcony. Central and safe location.

Not one thing.

We absolutely loved our stay at Mocca Hotel. The staff treated us like family, and they went above and beyond to ensure our comfort. The rooms were beautifully appointed, and the peaceful grounds provided a perfect retreat. The hotel offered a variety of amenities, including a pool and a steam room, which added to our relaxation. The breakfast was delicious and filling, providing a great start to our day. We also appreciated the convenient location, making it easy to explore the town. Mocca Hotel provided an exceptional experience.

Felt like home, nothing was too much trouble.

I had an amazing stay at this luxurious 4-star hotel. The location was perfect, just a short walk away from the main square in a beautiful neighborhood. Despite being close to the center of town, the hotel was incredibly peaceful, offering stunning views. The staff were friendly, going above and beyond to make my stay enjoyable. The room was comfortable and well-equipped, with speakers in the ceiling and a lovely balcony. The mattress was particularly noteworthy, providing a restful night's sleep. I would definitely recommend this hotel to friends.

I highly recommend this hotel to friends.

Comfortable rooms with choice of complimentary wine, water, or beer. Organic soaps available. Small, customizable restaurant menu. Free breakfast with made-to-order eggs, black beans, chilaquiles, and more. Friendly staff served dinner upon late arrival. Optional massage and facial services. Approx. 15-20 min walk or taxi to town. Sunday market day bustling with vendors and people.

I had a fantastic stay at Mocca Hotels in Tepoztlan! The staff went above and beyond to make my time there enjoyable. They even helped me with ironing my clothes and arranging transportation. The room was clean and comfortable, and the handmade toiletries added a touch of luxury. The breakfast was delicious, and they even prepared a to-go breakfast for me on the day of my departure. I highly recommend this hotel for anyone visiting Tepoztlan.

We had an amazing stay at this hotel! The location was perfect, nestled in a beautiful neighborhood close to the center of town, yet peaceful and with stunning views. The room was modern and comfortable, with high-quality bedding and a luxurious open shower. The staff provided exceptional service, with personal attention and valuable tips for exploring the area. The breakfast offered a wide variety of options and the eco-friendly amenities were a nice touch. We also loved the option to connect our devices to the room's sound system. Truly a restful oasis!

That the lights in the room didn't have dimmers.

The hotel provided us with delicious breakfast and a welcoming drink upon arrival. the location was very convenient, just a short walk to the city center and offered stunning views of the surrounding area. our room had a great sound system that allowed us to play our personal music and a lovely balcony to enjoy the views.

The TV reception was not very good and the shower did not have an enclosure, which was not to our liking. However, overall our stay was very pleasant and the positives far outweighed the negatives.