The resort exceeded my expectations with its breathtaking location on the side of a mountain. The staff went above and beyond to ensure our comfort and satisfaction. I was particularly impressed with the Chef's attention to my husband's gluten intolerance, providing him with delicious gluten-free options at every meal. The resort's shuttle cars were readily available, making it easy for us to navigate the terraced layout of the rooms and access the remote beach club.

She took a long time to bring out a simple cappuccino and seemed to make fun of us for waiting. Additionally, there were instances where language barriers made communication difficult.

I recently stayed at this fabulous hotel and I must say, I had a wonderful experience. The location was very safe and it provided a relaxing and not crowded ambiance. The pool and ocean views were great, and I absolutely loved spending time there. The service was top-notch, with helpful staff who went above and beyond to make my stay enjoyable. They even went as far as rallying with the pool boy and security guard to assist my husband out of the pool when we were struggling with the ladder. The staff made our experience truly fantastic and memorable ❤.

I would highly recommend this hotel to families.

I recently stayed at this luxurious 4-star hotel and I must say, I was thoroughly impressed. The rooms are incredibly spacious and beautifully decorated, offering amazing views. The location of this place is also great, with multiple areas to relax by the various pools. The food quality was exceptional, with a wide variety of options to choose from. What I particularly loved was that they provided hamburgers, hotdogs, fries, and nachos with cheese, which was a nice touch for those who didn't want to attend the buffet or were just looking for a quick snack. The staff were fantastic, always trying their best despite some language issues. I had a wonderful experience here.

There were a few minor things that could be improved. The music at the hotel was sometimes too loud, making it difficult to have a conversation.

The service was amazing, staff were very helpful and friendly. The property was big and clean with great facilities. The food was delicious, especially the breakfast. The location was good and affordable.

All was perfect.

We had a fantastic stay at this hotel. The cleanliness of the rooms and hotel facilities were top-notch. The staff, especially Liliana and Mario at the front desk, provided excellent service. The location was convenient, with easy access to transportation and parking. The breakfast served at this hotel was delicious, and we enjoyed the good food and drinks throughout our stay.

Nothing to mention.

Convenient amenities, such as a buffet restaurant and beach bar. Friendly and helpful staff

Inconsistent service, with issues like missing towels and broken phone. Mediocre food quality and lack of authentic Mexican experience.

We recently stayed at the Park Royal Beach and had a fantastic experience. the property is huge and they offer golf cars to take you wherever you need to go. Our suite was incredibly spacious with two beds, a balcony, a living room, and a small kitchen. the facilities were great, offering everything we needed in an all-inclusive package. Most of the staff were friendly and accommodating, and the food, while good, could be improved. the location is convenient with taxis readily available. we had a wonderful stay and would rate it 8/10.

Was all great 👍

Had an amazing time at a beautiful resort with a great location. The staff went above and beyond to ensure our stay was perfect. They were friendly, efficient, and treated us like friends. The service provided by Ezequiel, Adrian, Franco, Wilberth, Alberto. The resort has potential to be even better with improvements to the beach restaurant and coffee quality. The buffets could also benefit from warmer food and occasional bacon in the breakfast offerings. I highly recommend this resort.

I recently stayed at a luxurious 4-star hotel and had a fantastic experience. The location is where we spent most of our time and it was perfect for relaxation and enjoying the beautiful surroundings. The hotel was undergoing renovations during my stay, but it didn't impact my experience at all. The service here is top-notch, with the staff being very friendly and offering great service. The rooms are spacious and well-equipped with all the amenities you could need. I especially loved the balcony, where I could sit and enjoy the view. I was impressed with the level of comfort and quality services provided at this hotel.

I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

The property is super big and golf cars are available all the time to get you anywhere you need in the hotel. There are also taxis passing by all the time and a taxi station right in front of the hotel entrance. The rooms are spacious with 2 beds, a balcony, living room, and a small kitchen. The facilities are very nice and have everything you need for an all-inclusive stay. The staff are nice and friendly most of the time. The buffet at the beach restaurant offers fantastic food for breakfast and dinner with live entertainment on some nights. it's a great place to stay, especially for longer stays, and the location is convenient.

Felt very relaxed, nothing to complain about.

The property is huge with golf cars available all the time, making it easy to get around. The rooms are spacious with balcony, living room, and small kitchen. The facilities are nice and the all-inclusive package has everything you need. The staff is friendly and attentive. Good location with taxis passing by frequently.

Felt right at home, nothing to complain about.

The property was huge and had golf cars available all the time to take us anywhere we needed within the hotel. The beach club was easily accessible, either by walking or taking a golf car. Our suite was spacious, with 2 beds, a balcony, a living room, and a small kitchen. The facilities were fantastic, offering everything we needed for an all-inclusive experience. The staff were friendly and helpful, especially Gerardo who provided amazing service. The location was great, with taxis constantly passing by and a taxi station right in front of the hotel entrance. we had a wonderful experience and would definitely consider going back.

Felt like part of the family, no complaints.

Spacious rooms with balconies and kitchens. All-inclusive amenities with attentive staff. Convenient location with beach club access. Golf cars available for transportation. Good buffet options for breakfast and dinner with live entertainment.

We absolutely loved our stay at this hotel! The location is perfect, situated directly on the ocean and nestled on the hillside. The views were breathtaking and we could easily access the beach with a short walk down the street. The hotel provided a service car hire which made getting around the property so convenient. The staff were outstanding, providing excellent service and making us feel incredibly welcome. From the bell staff and housekeeping to the restaurant and bar, everyone was friendly and attentive to our needs. The amenities were top-notch, with a beautiful spa and wellness center, a stunning outdoor swimming pool, and beach access for ultimate relaxation. The rooms were spacious and well-decorated, with all the necessary amenities, including a mini-bar and a balcony to enjoy the view. We couldn't have asked for a better experience!

This hotel is the perfect choice for families looking for a luxurious and comfortable stay. With its excellent location, superior service, and fantastic amenities, it is sure to provide a memorable experience for both adults and children.

We had an amazing time at this hotel! The location was perfect, situated on a hillside with a beautiful view of the ocean. The staff provided excellent service and were very friendly. We enjoyed the various pools and entertainment options available. The rooms were spacious and well-decorated, providing a comfortable and luxurious stay.