Amazing personalized concierge service, with Gerardo, Karla, Fanny, and Guillermo being attentive and making us feel at home. The General Manager Lic Selene was pleasant, ensuring a pleasant stay. Excellent valet parking and door staff. Surrounding area filled with fancy restaurants. Luxurious and nice accommodations with clean and comfortable facilities.

Great location with friendly staff and clean rooms. The pool area is spacious and well-maintained. the personalized concierge service is a nice touch.

The poolside service was slow and the food was not up to par. some of the front desk staff could use improvement in their customer service skills.

This hotel provided a luxurious experience with exclusive amenities. The spacious room had a stunning view, and the heated outdoor swimming pool was perfect for relaxation. The restaurant and bar/lounge area offered upscale dining options, and the private facilities added to the high-end feel of the venue. In terms of location, it was conveniently situated in an excellent area.

While most staff provided exceptional service, the reception desk team could have been better prepared during check-in. This minor issue caused the process to take longer than expected.

The staff was friendly and attentive. Amazing view from the room. Clean and comfortable facilities. Excellent location and spacious rooms.

Nothing to fault.

The location of the hotel was excellent, offering stunning views from the room. The spacious rooms and bathrooms were a pleasant surprise. Despite a few minor drawbacks, such as slow WiFi and limited breakfast hours, Safi Royal Luxury Metropolitan provided a comfortable and clean stay. I highly recommend this hotel.

As backpackers, we loved the stunning architecture and cleanliness of the Safi Royal Luxury Metropolitan. The staff, including the valet parking and reception, were incredibly friendly and attentive. We were amazed by the amazing view from our room and the comfortable facilities. The personal concierge service, led by Gerardo, went above and beyond to make us feel at home. We appreciated the efforts of Karla, Fanny, Guillermo, and the General Manager Lic Selene, who all made our stay pleasant. The door staff and valet parking team provided excellent service.

Felt relaxed, no complaints.

The location of this hotel is excellent, with convenient access to nearby attractions. The room was spacious and comfortable, complete with a well-appointed bathroom. The staff at the valet parking and door were exceptional, providing excellent service. The personalized concierge service was also a standout feature, with Gerardo going above and beyond to ensure a pleasant stay.

The front desk staff lacked proper customer service skills, which was a disappointment.