The food, especially at the French Restaurant, was very good. The staff, such as Guillermo our waiter, was exceptional. The hotel facilities were top-notch with spacious bedroom and great shower. The location was close to the airport and offered a choice of lovely or quiet swimming areas.

Everything was spot on.

I recently had the best honeymoon at the Hyatt Ziva in Puerto Morelos. The swim-in junior suite was absolutely perfect, with its private patio and lawn that led directly to the pool. The dining room services were top-notch and the food at the vast buffet was incredibly delicious. The hotel's beautiful pool, buildings, and park-like grounds made for a truly pleasant and relaxing atmosphere.

Would recommend this hotel.

The holiday experience at this resort was fantastic! The staff was friendly and eager to help, making our stay memorable. The rooms were spacious and clean with a stunning view of the ocean. The location was perfect, with easy access to the beach and pool. The resort offered a variety of activities and entertainment options, keeping us entertained throughout our stay.

The resort could have done a better job of maintaining the beach cleanliness. Additionally, some of the bars lacked energy and could benefit from a livelier atmosphere.

The morning yoga class with a great instructor and the beautiful exterior space were perfect for starting the day. The gazebo by the sea was an amazing experience. The spacious room and jet bath provided a relaxing stay. The staff was exceptional - personable, attentive, and friendly. The resort was accommodating of my gluten allergy and had plenty of options for me to eat. The food was abundant, with a variety of restaurants and bars to choose from. There were also plenty of activities and exercise options available.

Felt like royalty, no complaints at all.

I stayed at this amazing resort for 3 nights to revive, renew, and rejuvenate. The staff at Hyatt Ziva was absolutely incredible and made my stay unforgettable. From the friendly and energetic entertainment team to the hardworking wait staff, everyone went above and beyond to ensure I had a great time. The pools were fabulous, always clean and with plenty of towels. The beach, though not ideal for swimming, was lovely for lounging. The restaurants on-site served excellent quality food, and the spa treatments were perfect. I felt truly special on my honeymoon, thanks to the little extras they did for us. The all-inclusive experience was top-notch, with attentive waiters and bar staff always ready with a drink in hand. I can't wait to return to this beautiful property.

I would recommend this hotel.

Beautiful resort with excellent service and friendly staff. Impressive array of pools, restaurants, and bars. Rooms are clean, comfortable, and well-presented. Enjoyable activities and entertainment provided by the energetic and talented staff. a fantastic experience.

The staff was incredibly friendly and always went above and beyond to make my stay enjoyable. They were attentive and genuinely nice, without pretending just for tips. The hotel facilities were top-notch, with multiple pools and a new gym. Everything was well-maintained and never felt crowded. The cleanliness of the rooms was impeccable, and they were spacious with lovely balconies. The breakfast options were impressive, and the omelets made by Ana were amazing. The location was perfect, with easy access to a vibrant market where sellers offered unique and locally made products, as well as a fantastic Mexican restaurant.

Couldn't find any faults at all.

The location of the hotel is great, with awesome views in all of the restaurants and on the beach, even during seaweed season. The Asian restaurant offers a fantastic dining experience, and the Mexican restaurant is definitely worth a visit. The rooms are clean and comfortable, and the staff provides excellent service. The breakfast spread is delicious, and the views from the rooms are stunning.

Some guests have reported experiencing food poisoning during their stay at the hotel.

I gotta say, I got a lot of bang for my buck at this hotel. The room was cozy and the amenities were top-notch. The location was also great, with beautiful views of the beach. But what really blew me away was the staff. They treated me like royalty from the moment I walked in. A big shoutout to Arianna for always going above and beyond to make my stay special.

The breakfast experience could have been better.

The staff were amazing and always willing to help. The all inclusive experience was great with attentive waiters and bar staff. The entertainment staff went above and beyond to ensure a good time. The restaurants offered excellent quality food. The spa treatments were perfect.

The value for money at this hotel was excellent, and the room was spacious and comfortable. The location was ideal, just a short drive from the airport. The staff at Hyatt Ziva went above and beyond to ensure a wonderful stay for me, always friendly and attentive.

Hotel breakfast could be improved with more variety and fresher options.

The staff were amazing and attentive. All-inclusive experience was fantastic. Entertainment staff went above and beyond. Restaurants had excellent quality food. Spa treatments were perfect.

Liked everything.

The value for money at this resort was excellent. The rooms were nice and comfortable with a pool outside your terrace. The location was great and the staff treated us with utmost respect and were very attentive.

Breakfast delights could be improved by offering a wider variety of options.

We appreciated the complimentary chocolates and the rose petals on the bed, adding the romantic touch we were looking for. the hotel was conveniently situated near the airport and provided a shuttle service at no additional cost. the 24-hour room service was a bonus when we wanted to have a midnight snack.

The beach was unpleasant, with a putrid smell and a heap of seaweed. the drinks were weak, and we could barely taste any alcohol.

The staff was friendly and helpful, and the service was excellent. The restaurants provided a variety of delicious food options. Additionally, the pool area was clean and well-maintained.

The beach did not meet my expectations, as it was of low quality. There was also a strange timeshare presentation that we were pressured to attend, which was a negative experience.