The best aspects were the cleanliness, hotel facilities, and the staff. The hotel was very clean and well-maintained, and the facilities were excellent. We especially enjoyed the breakfast, which had a nice variety of options. The staff was friendly and attentive, making us feel welcome throughout our stay. The location was also great, as it was not far from the center of Zona Hotelera and just a short walk to clubs and restaurants. this hotel provided a nice place to stay and relax in this city.

During my recent stay at Sunset Royal, the staff went above and beyond to ensure that my experience was exceptional. From the moment I arrived, they made me feel like a valued guest. The rooms were clean, comfortable, and well-maintained, thanks to the friendly housekeeping staff. The meals at the hotel's restaurants were delicious and served by experienced and friendly staff. The location of the hotel in the Hotel Zone was ideal, with stunning white sandy beaches, a turquoise ocean, and breathtaking sunsets. I want to express special gratitude to our Mexican friends, Damian, Carlos, Emmanuel, Isaias, Samuel.

The hotel has amazing staff, great rooms, and excellent service. The front desk staff, Alma and Ulises, were very helpful and friendly. The Capricho restaurant was beautiful and Francisco made every meal delightful. Veronica made delicious omelettes every morning, and Eugenio was a respectful and efficient server. Geovany and Abraham were great at handling beverage orders, and the staff at The Confetti Store, Jaqeline and Adelina, were helpful with all our needs. Alicia kept the resort clean and Doris ensured our room was tidy.

Felt happy, no complaints.

The hotel staff was amazing, kind and helpful. Beautiful beach, nice pool and gym. All-inclusive valid until check-out. Nice desserts and fruits.

Nothing that I didn't like.

The beach at the hotel was beautiful and the staff were very personable. We enjoyed lounging by the ocean and the warm, clear waters. The location of the hotel was also a major plus, as it was conveniently located near key attractions and amenities such as restaurants and shops. Additionally, the room service was great and the staff were friendly and accommodating.

There were a few drawbacks during our stay. the check-in and check-out process was lengthy and we had to wait for several hours before we could get into our room.

We had the best stay at this hotel! The cleanliness was top-notch, with our comfortable room being newly decorated and spacious. The hotel facilities were excellent, including the fast and reliable WiFi that worked everywhere. The staff was outstanding and made our experience unforgettable. Alma at the front desk was incredibly helpful and Ulises provided great service at the money exchange. Francisco at the Capricho restaurant made every meal a delight, and Veronica made delicious omelettes with all our dietary requirements. Geovany and Abraham took care of all our beverage needs, and the Confetti Store staff, Jaqeline and Adelina, were there to assist us with everything we needed for our stay.

No negatives from this place.

I stayed at the hotel for a few days to relax and recover from jet lag before meeting up with friends. The staff at Sunset Royal were amazing, from Ulisses at the front desk who was kind and helpful, to Daniel, the waiter at the Italian restaurant who provided excellent service and was always funny. The rooms were comfortable and the amenities included in the full package were worth it. a great experience!

Couldn't recommend this hotel more.

Unlimited access to food, drinks, and snacks; all-inclusive stay; entertaining evening shows at the theatre; helpful and friendly staff; effective communication in English.

Felt exceptional, no reason to complain.

The staff at the hotel, including Hector, Miguel, Atun, Tom. The location was perfect and our room, along with Jaquiizzzzzzziiiiii, was great. The spa girls, Patricia and Lauren, provided excellent massages. Singing with the Mexican band and being asked to perform every evening in the hotel was a highlight of our stay.

Felt safe walking at night, no complaints.

The staff is outstanding! Alma and Ulises at the front desk are helpful. Francisco at the Capricho restaurant is charming. Veronica makes delicious omelettes. Eugenio and Geovany provide excellent service. The Confetti Store staff are helpful. Alicia, Doris, and the cleaning staff do a great job. Great food and location!

The location was excellent. Delicious food. Plush and clean rooms. Varied and excellent service.

Nothing. Everything was great.

Great staff, helpful and friendly. Beautiful beachfront location and convenient amenities. Delicious food options and attentive service. Clean and well-maintained rooms. a pleasant and enjoyable experience.

The value for money at this hotel was excellent - the buffet food was delicious and reasonably priced. The location was perfect, with a beautiful view from our room and just a short walk to the beach. The staff were incredibly kind and helpful, especially Alma at the front desk and Francisco at the Capricho restaurant.

The breakfast offerings could use some improvement, maybe by adding more variety to the menu.

During my Christmas stay at this hotel, I was impressed by the location of the hotel. It was conveniently situated within walking distance of the city center, where there were plenty of clubs and restaurants to explore. Additionally, the hotel offered evening events in the lobby and an open theater outside, which provided a fun and lively atmosphere. Lastly, the check-in and check-out process was quick and efficient, allowing me to maximize my time at the hotel.

On the downside, there were a few aspects that could be improved. It lacked seasoning and flavor, and even the traditional Mexican dish, tacos, were made poorly.

They were genuinely helpful and went above and beyond to make our stay enjoyable. The front desk staff, especially Alma, was exceptional in solving any problems we had. Ulises provided excellent money exchange services with a friendly smile. We loved the beautiful Capricho restaurant and Francisco made every meal a delight with his charm and efficiency. Veronica made the best omelettes in the morning, always paying attention to our dietary requirements. The location of the hotel was also a key advantage, with a beautiful beach just steps away from our spacious and clean room.

One negative aspect was the experience we had with the front desk staff initially. They tried to tell us we were in the wrong hotel and told us to go to their sister hotel down the street.