I had a fantastic stay at Tierra Maya Hotel Spa & Sanctuary. The rooms were spacious, clean, and beautifully decorated, creating a relaxing atmosphere. The gardens and pool were a dreamy oasis, perfect for unwinding after a long day of exploring. The staff was incredibly friendly and made me feel safe and welcome throughout my stay. The internet and showers worked perfectly, and the beds were super comfortable. The included breakfast at a nearby restaurant was of stunning quality, and the coffee was delicious. I highly recommend this hotel for its value for money and excellent amenities.

The only minor setback I experienced was that the breakfast was in a different restaurant a short distance away from the hotel. Additionally, the coffee machine in the room could have benefitted from clear instructions.

We had a great value for our money at this hotel! The rooms were clean, spacious, and lovely. The location was perfect, within walking distance to everything. The staff were friendly and helpful, even providing toys for our kids in the pool.

The breakfast experience could have been better. It was served in another restaurant and the options were pre-defined.

Great central location, easily walkable to main sights. Quiet atmosphere with well-maintained garden and pool. Comfortable, spacious rooms with good air conditioning. Friendly and helpful staff. Included breakfast at nearby cafe.

The staff is friendly and accommodating, ensuring a pleasant stay. The rooms are clean and comfortable, with all the basic amenities provided. Additionally, the hotel's central location makes it convenient for exploring nearby attractions and sights.

All was satisfactory, nothing to complain about.

The rooms were spacious, clean, and beautifully decorated, providing a romantic ambiance for our escape. We loved the comfortable beds and the fact that the hotel offered a sitting area at reception for extra space. the garden was well-maintained and the pool was absolutely dreamy, allowing us to relax and unwind during our stay. Additionally, the hotel's location was perfect, being close to the lagoon and within walking distance of the city center. We also enjoyed the convenience of having a restaurant nearby where we could enjoy a delicious breakfast.

One minor issue was the limited dinner options at the restaurant on the lagoon, as the quality of the food was not up to par. Additionally, we experienced some noise disturbance during the night due to the high traffic on the nearby street.

I absolutely loved the location of this hotel. It was right in the heart of the city, making it super convenient to explore all the wonderful attractions in the area. The hotel itself was a hidden oasis, with a beautiful courtyard and pool surrounded by lush tropical plants and flowers. The staff were friendly and helpful, and they made it easy to communicate in English. The room I stayed in was spacious and clean, and the mini fridge was a great bonus for keeping my drinks cold. Additionally, the hotel offered parking options, which was a relief for me as I was worried about leaving my rental car on the street.

Nothing, it is perfect.

The location was perfect, with easy access to restaurants, shops, the lagoon, and the main square. The hotel's courtyard with a pool and tropical plants created a beautiful and relaxing atmosphere. The staff was friendly, helpful, and easy to communicate with. The room was spacious and the mini fridge was convenient.

Nothing negative to say.

Excellent central location, close to restaurants, shops, and lagoon. Beautiful courtyard with a refreshing pool and lush plants. Friendly and helpful staff, easy communication. Rooms spacious and beds comfortable. Bonus parking lot for rental cars.

The rooms were lovely, spacious, and clean. The small hotel had only 6 rooms, perfect for families with children. The garden and beautiful pool were well-maintained. Every room had a hammock outside and there was a sitting area at reception. Staff was friendly and even offered kids toys for the pool. The breakfast, which was an optional extra, was excellent value with a good range of choices.

Felt very secure, no reason to complain.

The location of the hotel is extremely convenient, as it is near to everything in town and not far from the fort. Guests can easily explore the main square, park, and the beautiful lagoon, all within a few minutes walk. The hotel's courtyard area with a pool offers a tranquil retreat, surrounded by lush tropical plants and flowers. The staff is friendly and helpful, making communication easy. The rooms are a decent size, and the hotel provides a small mini fridge, perfect for keeping drinks cold.

The hotel's bathrooms could use a fresh coat of paint, as some humidity is seeping through.

The hotel offers great value for money, with a wonderful garden and pool atmosphere. The rooms are spacious, clean, and pleasantly scented. The showers and internet work perfectly, and the beds are comfortable. The breakfast at a nearby restaurant is of stunning quality. The staff is friendly and helpful.

Nothing all excellent.

We had a fantastic stay at this hotel in Bacalar. The location was perfect, right in the center of town, allowing us to easily explore the best of the city. The hotel's courtyard area with a pool and beautiful tropical plants was a peaceful and relaxing oasis. The staff was friendly and helpful, making communication easy. Our room was spacious, comfortable, and clean, providing us with everything we needed for a pleasant stay. Additionally, the hotel's parking lot across the street was a great bonus, ensuring the safety of our rental vehicle.

For us, it was ideal.

This hotel has a fantastic location, making it easy to explore the nearby attractions. The staff are friendly and helpful, ensuring a warm and welcoming atmosphere. The rooms are comfortable, with all the basic amenities you need, including wifi. The breakfast, though not served in the hotel, is included and offers a simple yet satisfying start to the day.

Everything was satisfactory, no improvements needed.

Spent Easter weekend here and loved it! the garden is so beautiful to relax in and the staff couldn't have been nicer. Plus, the rooms are spacious and comfortable, and the key location makes it easy to explore the area. What I enjoyed most was the delicious breakfast offered at the restaurant nearby, and the fact that they have a spa on-site!

The price was a bit steep for what we got, especially compared to other places we stayed in the region.

The small hotel with 6 rooms provided a cozy atmosphere. The well-maintained garden and beautiful pool were a great addition. Each room had a hammock outside, and the reception area offered extra sitting space. The staff was friendly and even provided kids toys for the pool. The breakfast, which we paid extra for, was of high quality and had a good range of choices.

Felt very happy, no complaints at all.