A Private outdoor garden area with a small hot pool provided a luxurious experience. It felt like soaking in a mini paradise, surrounded by lush greenery and bubbling tranquility. Like a hidden gem for unwinding after a day of adventures.

Shower box door leaked water.

As young holiday goers, we absolutely loved our stay at Thermal Oak Motel. The recently renovated rooms were sparkling clean and spacious, with comfortable beds and modern amenities. We appreciated the cooking facilities, allowing us to prepare our own meals. The mineral hot tubs were a highlight, with refreshing water replaced daily. The friendly and helpful staff, like Mr. Kang and Emily Xu, made sure we were well taken care of. The secure access card system provided extra peace of mind. a fantastic experience!

Felt really good, no complaints at all.

Centrally located, easy to find. Friendly, helpful staff. Perfect, clean room and facilities. Convenient mineral pool. Recently revamped for electronic accessibility and security. Highly recommended!

We had a fantastic stay at Thermal Oak Motel. The rooms were cozy and well-equipped, with a kitchenette, TV, and even an HDMI cord for Netflix. The free onsite parking was convenient and the mineral pool was a real treat. The location was great, with plenty of restaurants and supermarkets nearby. The hotel staff went above and beyond, upgrading our room and promptly mailing us a forgotten laptop. we highly recommend staying here.

The stairs were a bit uneven and noisy, which disrupted our sleep. The car park had a cramped feel and could be improved.

As women traveling alone, we loved the warm welcome and exceptional customer service at the motel. The manager went above and beyond to ensure our comfort and even helped us with our luggage. The well-equipped unit was spotless, spacious, and had all the amenities we needed. The inviting bathroom with its lovely toiletries and hot showers was a treat. We regret not being able to try the thermal pools, but they sounded like a fantastic facility. We only wish we could have stayed longer!

Felt very homey, no complaints.

I recently stayed at Thermal Oak Motel for 5 days and had an absolutely wonderful experience. The staff, especially the ladies at reception, were incredibly friendly and helpful. The room was spotless, comfortable, and quiet, allowing for a peaceful stay. I appreciated the free parking and the secure location. The motel is conveniently located near the center and geothermal parks, making it ideal for exploring. The recent refurbishment was impressive, seamlessly blending old-world charm with modern amenities. The full air conditioning was a nice touch, and the staff's excellent English communication made me feel welcome and taken care of. it was the best stay for the price I've ever had.

I can recommend this hotel.

Lovely renovated rooms, spotlessly clean, well-equipped kitchen, friendly and helpful staff, walking distance to attractions.

Nothings.

The hotel is located in a private back garden, providing a peaceful and serene atmosphere. It is also conveniently situated near supermarkets, making it easy to access daily necessities. The central location of the hotel allows for easy exploration of nearby attractions, and its proximity to the race course offers a unique experience. With regards to the room, guests can expect a newly refurbished space that combines old-world charm with modern facilities. The clean and eco-friendly toiletries, made in New Zealand, add an extra touch of luxury to the bathroom. The staff offers exceptional service, going above and beyond by personally delivering forgotten belongings and assisting with luggage.

The noise from the stairs leading to the rooms above can be disruptive, especially for light sleepers.

We had a fantastic time staying at this luxurious 4-star hotel. The receptionist was extremely friendly and welcoming, making us feel right at home. The room was newly renovated and spotlessly clean, providing a great space for our family. A bonus was the excellent laundry service available. We were truly impressed with everything and are already planning our next visit. Highly recommended!

Thermal Oak Motel was a fantastic find! Our room was bright, clean, and recently renovated. the staff was friendly and the facilities were excellent. We had a well-equipped kitchen, a comfy bed, and a lovely shower room. the location was convenient, with easy access to the main attractions in Rotorua. the hotel also had great rates and the cleaners did an impressive job. it was a wonderful experience.

Couldn't find any faults at all. 😊

The eco-friendly amenities in the bathroom were a nice touch, and the location was great for exploring the nearby geothermal parks. the staff was very friendly and accommodating.

The cost of using the washing machine and dryer was ridiculous compared to other places I've stayed. the lack of pantry in the kitchen and absence of Sky or smart TV was underwhelming as well.