I absolutely loved my stay at Serena in Islamabad! The value for my money was outstanding and the room was top-notch. The location was perfect and the staff treated me like royalty.

The morning meal could use some improvement with more variety.

My stay lasted for five nights. The hotel's bathroom was impeccably clean and had a great selection of amenities. The spa facilities were excellent as well. The staff at Serena were incredibly flexible and cooperative. On the first night, I realized that I had left my baggage at the airport. However, the hotel staff kindly brought it from the airport to my room. On the third night, I used the laundry service and they returned my clothes by 6 pm, even though the official returning time was 10 pm. Lastly, on my last day, I requested an extended check-out time of 2 pm, and the staff warmly agreed. The gym facilities and location of the hotel were also wonderful, and the interior decor was truly impressive. The friendliness and hospitality of the staff made my stay even more enjoyable.

100% Recommend this hotel.

My stay at Serena was exceptional. The hotel is beautifully serene, with a perfect location. The decor and ambiance of the hotel are top-notch, creating a calming and luxurious atmosphere. The room I stayed in was spacious, clean, and beautifully designed. The bed and pillows were incredibly comfortable, ensuring a restful night's sleep. The staff at Serena were helpful and professional, always going above and beyond to ensure my needs were met. The food at the hotel's restaurants was delicious, with a wide variety of options to choose from. I had a memorable and enjoyable experience at Serena, and I would highly recommend it to anyone visiting Islamabad.

Aesthetic and clean property with friendly staff. Impressive swimming pool, gym, and multiple restaurants. Spacious and luxurious rooms. Centrally located with easy access to landmarks.

The location of the hotel was convenient, with several amenities like restaurants, health club, and pick & drop service included. The rooms were spacious, and the beds and pillows were comfortable. The bathroom amenities were impressive. The breakfast at Zamana restaurant was enjoyable and included a variety of options.

As women travelling alone, we felt incredibly safe and secure at the hotel. The strict security measures at the entrance and the professional staff made us feel at ease throughout our stay.

Felt like a home away from home, with nothing to complain about.

The hotel offers ample space for meetings and has exceptional interior design. The dining options, both indoor and outdoor, were delightful. I especially enjoyed the complementary transport service provided by the hotel. The staff, with the exception of one individual, were exceptional and went above and beyond to ensure my comfort and convenience. The hotel dealt with a mix-up with our bags in an efficient and professional manner. Despite the small rooms, they were clean and well-maintained, with daily refreshment replacements. The hotel had a great atmosphere and the decor was amazing, especially the swimming pool and gym facilities. it was a serene and unforgettable experience.

Would recommend this hotel.

For the price, I got exceptional value with beautiful decor, comfortable rooms, and complimentary amenities like a minibar and laundry service. The location of the hotel was ideal, and the staff, especially Mr Naveed at reception, were welcoming and accommodating.

When it comes to breakfast choices, I wish there were more variety and options available to choose from.

As a backpacker, I loved the spacious and comfortable Junior Suite at Serena Islamabad. The hotel's location, setup, and ambiance were all excellent. The staff was courteous and cooperative, providing a welcoming environment. The quality of the pillows and mattress was exceptional compared to other hotels in the area.

Felt like being at home, no complaints whatsoever.

Friendly staff, excellent service, great location, comfortable beds, nice breakfast selection, beautiful grounds and corridors.

No convenience store available.

I had a wonderful experience at this hotel. The cleanliness was outstanding, with spotless rooms and common areas. The hotel facilities were top-notch, especially the business center, which offered a great view of the dining area. The location was perfect, situated on one side of a square terrace, providing a lovely view during breakfast. The staff was friendly and professional, making my stay even more enjoyable.

Absolutely nothing to say about dislikes.

Great hotel in a prime location. Friendly staff and good service. The breakfast was decent and the spa and swimming pool were cool. The hotel had a nice inner garden and a nice restaurant. The staff was helpful and fulfilled all requests promptly. The complimentary items like the fruit basket and the tonic drinks in the minibar were appreciated. The hotel had good facilities like a big swimming pool and a gym.

There was a cigarette smoke smell in the bathroom of the non-smoking room at night, which came through the ventilation system. The breakfast became repetitive after a couple of weeks.

Spacious, clean rooms with comfortable beds. Excellent laundry and drycleaning service at low cost. Professional and helpful staff. Diverse menu options at fantastic restaurants. Beautifully designed grounds with curated shops. High-end spa and pools. In a secure complex near government offices. A must-stay experience.

During my Christmas stay at this hotel, I really enjoyed the luxurious experience it offered. the rooms were comfortable and well-designed, with a cozy ambiance that made me feel at home. the hotel's prime location, nestled in beautiful surroundings, provided a peaceful and serene atmosphere. the staff was helpful and friendly, always ready to assist without being overbearing.

There were a couple of aspects that could be improved. the breakfast options became repetitive and lacked a variety of fresh seasonal fruits, which made it a bit boring after a few days.

We had a fantastic stay at this hotel. The staff was friendly and accommodating, ensuring that our stay was comfortable. The hotel facilities were clean and well-maintained. We especially loved the spacious and traditional-style shower rooms, which provided a unique and enjoyable experience. Additionally, the location of the hotel in a quiet neighborhood allowed for a peaceful and relaxing stay. Plus, the convenience store nearby was a great convenience for us.

Nothing, it is perfect.