Clean and comfortable room with daily cleaning and fresh towels. Convenient location near main attractions. Elevator available. Good shower with warm water and good pressure. Portable heater provided. Delicious breakfast included.

We had a fantastic stay at this hotel! The cleanliness of the rooms was exceptional, and the hotel facilities provided everything we needed for a comfortable stay. Additionally, the location was superb, being centrally located in downtown Puno, just around the corner from the Palacio de Justicia and a couple of minutes walk from the main square. This meant we were close to the main plaza, cathedral, shops, and restaurants, while still being removed from the touts and noise of the central tourist zone. The breakfast provided was delicious and had a variety of options to choose from. Lastly, the staff were fantastic and went above and beyond to ensure we had a great experience.

Nothing could have been better.

The hotel had great breakfast options, stored luggage, and comfortable rooms. Welcoming staff, convenient location.

Nothing at all.

The location of this hotel is excellent, just a short walk from the main square and all the eateries in the area. The rooms are spacious, clean, and cozy, providing a comfortable stay. The friendly and helpful staff go above and beyond to ensure a pleasant experience, even contacting tour operators on behalf of guests. The breakfast buffet offers a good range of options, including yogurt, cereal, fruit, eggs.

One negative aspect is that the wifi can be unstable at times, which may cause inconvenience for guests who rely on reliable internet access.

Hotel Balsa Inn is a great value for money option in the heart of Puno, very close to the Plaza. The staff here were exceptional, providing outstanding service and speaking fluent English, which made our stay even more enjoyable. The rooms are equipped with modern facilities, including a big window that lets in plenty of natural light. The bathrooms were clean and well-maintained, and the efficient heater kept us warm during the chilly nights. Another bonus was the delicious breakfast included in our stay, with fresh made omelets or fried eggs to start our day right.

All was fine, no improvements needed.

We had an amazing stay at a hotel near the Uros Floating Islands. It was so nice that we even rebooked for our return trip. The rooms were clean, spacious, and comfortable. The hotel staff were friendly and helpful, and they spoke English. The breakfast was delicious and the location was perfect, just a short walk to the Plaza de Armas.

Great customer service, helpful staff, clean room with good heating, fast laundry service, hot water with good pressure.

Felt secure, no complaints at all.

Our stay at the hotel was fantastic. The room was clean, comfortable, and had a nice view of the street. The hot water in the shower worked perfectly and the water pressure was excellent. We also appreciated the good wifi access throughout our stay. The location of the hotel was convenient, with easy access to the Plaza De Armas. The staff was friendly and helpful, making sure any issues were promptly addressed. I would highly recommend this hotel for a comfortable and enjoyable stay.

We stayed at Hotel Balsa Inn for 2 nights while visiting the Uros Floating Islands. The triple room was spacious, beds comfortable and the staff friendly. They even helped us arrange transportation to Juliaca airport. The hotel is conveniently located near the main square and popular restaurants. The breakfast was delicious and the hotel also offers dinner options. Great value for money with warm hospitality and cozy rooms.

Couldn't recommend this hotel more.

Stayed here over thanksgiving and had a pleasant stay. Located near the city center with shops and restaurants nearby. The rooms were good with fresh fruits and meat offered during breakfast. The friendly staff tried their best to understand my requests.

Although the rooms were good, there was a bit of a moldy smell. The elevator wasn't working which meant a big hike to the upper floors.

As a tourist, I loved the helpful staff who allowed us to store our bags while we went on an excursion and even opened the breakfast area early for us. The breakfast itself was delicious, with scrambled eggs, ham, cheese, fresh bread. The location of the hotel is ideal, just two blocks away from the main street.

Felt very well looked after, nothing to complain about.

The hotel had spacious and comfortable rooms. The staff was friendly and helpful. The location was convenient, being close to the city square and within walking distance of main tourist sites. The breakfast was delicious.

No issues.

The location of this hotel is excellent, just a short walk from the main square and all the eateries in the area. The rooms are spacious, clean, and cozy, providing a comfortable stay. The friendly and helpful staff go above and beyond to ensure a pleasant experience, even contacting tour operators on behalf of guests. The breakfast buffet offers a good range of options, including yogurt, cereal, fruit, eggs, and different types of bread.

One negative aspect is that the wifi can be unstable at times, which may cause inconvenience for guests who rely on reliable internet access.

The hotel is conveniently located near the city center, making it easy to explore the attractions of this city. It is also easy to go on a taxi to the pier or the bus station. The breakfast provided was satisfying with a variety of options such as fresh fruits, toast, and made-to-order eggs. The staff were friendly and helpful, providing all the necessary information I needed.

Nothing at all.