We had a truly special and personalized experience during our stay. The attention to detail was outstanding, from the pre-check-in email inquiring about our preferences to the personalized welcome letter from the resident manager. The Oxford suite, with its clean and neat design, provided the best view of Taal Lake from the balcony. We were impressed by the dedication of the staff, who went above and beyond to fix a malfunctioning fireplace. The food was exquisite, with wine and cheese served in our room and breakfast and dinner being superb. we highly recommend this hotel for its serene ambiance, beautiful rooms, and excellent dining options.

I recently had a wonderful stay in a charming countryside hotel. Away from the city life, the location was peaceful and surrounded by beautiful gardens. The suite I stayed in had a cozy and welcoming atmosphere, with spotless beddings and a delightful flower scent. The staff provided excellent service, going above and beyond to make my anniversary celebration special with flower petals and a delicious cheese board. I also enjoyed a fantastic 5-course meal at the restaurant, served with care and accuracy. The breakfast at the hotel's restaurant was superb, exceeding my expectations.

The jacuzzi was a bit slippery and needed cleaning, which could be improved.

Spacious, clean room decorated nicely. Amazing view from room and deck. Tasty breakfast with plenty of options. Excellent, helpful, warm, and professional staff. We will stay here again.

We had an amazing stay at this luxurious hotel. The room was spacious and beautifully decorated, with a breathtaking view of the lake and volcano. The staff went above and beyond to make our stay memorable, providing us with wine and cheese in the afternoons and milk and cookies for the kids at bedtime. The little snacks were a delightful surprise and the staff was attentive to our every need. The service here was exceptional, from the friendly door man to the helpful receptionist. We highly recommend this hotel for families looking for a comfortable and enjoyable stay.

The room was beautifully decorated with amazing views and top-class amenities. the staff was friendly and welcoming. the breakfast was delicious and had many options to choose from. the hotel is located near many popular tourist attractions, making it a convenient location for visitors.

The noise level in our room was high due to the nearby street traffic and noise from the restaurant. the Wi-Fi connection was unreliable at times, causing frustration.