My stay at SMY hotel was incredible. The room was amazing, with a comfortable bed, a couch, and a little balcony with a calming view. The staff were extremely helpful and polite, providing advice on where to go in the city and even ordering our airport taxi. The breakfast was the best continental I've had, with a wide variety of options. The location was perfect, right next to Eduardo Park and with easy access to the city center by walking or taking the nearby metro. I also highly recommend the hop-on hop-off bus and boat tour offered by the hotel. a fantastic experience.

Nothing.

We had such a great stay at the hotel! The staff were incredibly friendly and accommodating. The rooms were modern, clean, and had all the facilities we needed. The location was perfect, with easy access to various forms of transportation. The free shuttle bus to downtown was a great bonus, especially for people like us who enjoy exploring the city. The breakfast included in our rate was perfect and provided a variety of delicious options. we highly recommend choosing this hotel for its excellent service and convenient amenities.

We felt lucky during our stay and had no complaints whatsoever.

We really enjoyed our stay here! The location was perfect for us, close to everything and only a short walk away from the main attractions. We loved how this place was not situated right in the touristic centre and was on the hill - it made it feel more authentic and less crowded. The staff were amazing, always friendly and helpful with any questions we had. The room was cozy and had everything we needed, including a balcony with a stunning view. The breakfast selection was great, hot food and pastries, and the dining restaurant was delicious.

Highly recommended to friends.

I had an amazing experience at this hotel! The staff at Smy Lisboa went above and beyond to make me feel welcome and taken care of. They even surprised me with a room upgrade! The location of the hotel was perfect - close enough to the city center with good transport links, but also away from the hustle and bustle. The room was comfortable and well-furnished, with a fantastic shower. The breakfast included delicious pastries and great coffee. I highly recommend Smy Lisboa to anyone visiting!

Could not be improved in any way 👌

smy lisboa made our carnival stay in lisbon unforgettable. from the friendly and attentive staff to the comfortable and calming rooms, everything was perfect. the rooftop terrace with its stunning view and the helpful tips from rafael and the delicious cocktails by aires added to the amazing experience. we can't wait to stay here again on our next visit to lisbon.

Limited transportation options for midday rest.

We had a wonderful stay at a hotel with clean rooms and a helpful staff. The suite upgrade was a pleasant surprise, providing a separate work space for my business needs. The location was convenient, just a short Uber ride from the city center. Despite some noise from planes flying over, the rooms were well soundproofed. I would recommend this hotel for a good value stay.

The hotel is in a great location, right in the city center and close to everything you need. It is conveniently located near a metro station, making it easy to explore the city. Guests have praised the spacious and nicely decorated rooms, with comfortable beds and good air conditioning. The staff is friendly and helpful, providing great service. Additionally, guests have spoken positively about the good breakfast and the selection of TV channels.

The only downside mentioned by some guests was the inconsistency in room cleaning, with some rooms not being cleaned at all and towels not being replaced.

The Christmas decorations were very festive and added a lot of holiday cheer to the atmosphere. the staff were very accommodating and offered complimentary hot cocoa and cookies which was a nice touch. the location was excellent as it was within walking distance to many shops and restaurants. Plus, the view from the room was breathtaking.

The room was not as clean as expected and there were stains on the sheets and carpet. the heating system was also not working properly which made the room uncomfortably cold during the night.

The hotel is located near a shopping center, making it convenient for accessing a variety of food options. The rooms are comfortable and well-equipped, with a nice bathroom. The staff is friendly and provides good service. the breakfast buffet offers a comprehensive and tasty selection of food.

The carpet in the rooms gives off a slightly unpleasant smell and doesn't provide a sense of cleanliness.

Friendly staff, spacious room, helpful maintenance officer, shuttle bus to city center, transportation options nearby, beautiful breakfast and dinner buffet.

Nothing at all.

The room was clean, comfortable, and just like the pictures. The breakfast was delicious and plentiful. The location was great for walking and close to the subway station. The staff went above and beyond to ensure a welcoming and enjoyable stay. Highly recommend!

Great variety of food for breakfast and dinner. Helpful staff and shuttle service. Clean and comfortable rooms. Friendly staff remembered birthdays. Streaming films on TV. Excellent WiFi. Rooftop bar with good prices. Well-equipped gym. Cool water available. Nice and accommodating staff. Ready room provided before check-in. Helpful front desk employees. Top-notch service and cleanliness. Easy walk to nearby gardens. Great food in the restaurant. Comfortable rooms with friendly staff. Awesome breakfast and dinner options.