Our stay at the hotel was excellent value for money. The room was spacious, clean, and comfortable with a nice balcony overlooking the city. The staff at the hotel were incredibly friendly and helpful, providing us with a warm welcome and going out of their way to assist us during our stay. The location of the hotel was perfect, just a short walk from the historic center and easily accessible by car from the airport.

Breakfast delights could be improved with more variety.

We had a wonderful stay at a hotel in a great location. The included breakfast was fantastic with a wide variety of food choices. The staff were friendly and very helpful, always anticipating our needs. The room was clean and spacious, and we even had a balcony to enjoy the beautiful weather. The hotel is situated right downtown, making it easy to explore the city on foot. We loved every moment of our visit to this enchanting island.

The value for money at Ms Vila Nova was excellent, and our room was spacious and comfortable. The hotel's location was convenient, with a nice view and a quiet atmosphere. The staff, especially Bruno, were friendly and helpful.

The morning meal could benefit from a wider variety of options.

Warm welcome, great air conditioning, spacious beds, dark rooms, convenient breakfast hours, daily towel service. a truly amazing experience.

The hotel had a great location near the town center and close to the airport, making it convenient for exploring and traveling. The staff were extremely friendly and helpful, especially the guy with a beard who helped us with car rental. The rooms were comfortable with good quality bedding and a nice balcony overlooking the pool.

One downside was the lack of a mini fridge in the room, making it difficult to keep drinks and snacks cold. Additionally, some guests in our party had issues with the air conditioning not working properly, which made it uncomfortable to sleep.

We had a fantastic stay at this hotel. The staff were extremely friendly and helpful, arranging an early morning call, printing our boarding passes, and even ordering a taxi for us. The hotel facilities were clean and organized, and we enjoyed the interesting breakfast options. The location was convenient, with a short walking distance to the city center and various restaurants. Additionally, the hotel offered a 5€ airport/hotel shuttle, perfect for our early departure from PDL.

There was nothing we didn't like.

The hotel is conveniently located in the city centre, making it easy to explore the local area. The staff were friendly and helpful, ensuring a pleasant stay. The rooms were spacious and well-equipped, with a large bed and a balcony to enjoy the views. The breakfast included a variety of delicious options, including eggs, cheeses, and locally sourced products.

All was satisfactory, no major issues.

Great location! The hotel is conveniently located near the airport, making it perfect for those with early flights. They offer pick up and drop off services for an additional fee. The rooms are comfortable and the showers have good water pressure. The staff is responsive and professional. The hotel is within walking distance of the Fort and City Center, making it easy to explore the area.

Limited amenities. The rooms only have liquid soap and a hairdryer, so guests should bring their own body wash, shampoo, and conditioner.

Convenient location, secure parking, good wifi, clean rooms, friendly staff.

Nothing, all was good.

The hotel's location is excellent, as it is easy to get around the city center and very close to the busy area of Ponta Delgada. The rooms are comfortable and clean, offering a view of the ocean. The staff is friendly and accommodating. Moreover, the breakfast is diverse and delicious, with local specialties such as Azorean bread and jams. the hotel provides great value for the money.

The elevators were under maintenance on Saturday night without prior notice.

We booked a romantic escape and were pleasantly surprised with two complementary drinks upon arrival. The location of the hotel was great, just a short walk to the town center and beach. The room had a comfortable bed and a nice balcony with a good view.

The cleanliness of the room was really disappointing, it looked as if it hadn't been cleaned in days. The bathroom had a strong odor and the towels were old and rough.

The location is perfect, just a short walk to the marina. Reasonably priced hotel with comfortable beds.

Felt very well looked after, no complaints.

I had an amazing stay at this hotel in Ponta Delgada. The location is very convenient, being close to both the airport and the city center. The hotel is situated in a quiet area, away from the noise of the busy city. The cleanliness of the rooms was impeccable, and the hotel facilities were great. The breakfast provided was delicious, with a variety of options to choose from. The staff were extremely friendly and helpful, going out of their way to assist me during my stay.

Everything is what I need and want.

This hotel is in a great area, perfectly located in the center of a quiet city near the ocean. The staff is very friendly and attentive, providing excellent service. The basic amenities in the rooms, including a queen size bed and a large balcony, are comfortable and well-maintained. The breakfast is delicious, with a variety of hot and cold items, including local products from the Azores.

All was fine.

The hotel was very clean, inside and out. The staff were always willing to help and very friendly. The pool was very inviting. There were enough tables and chairs to lounge by the pool. The buffet breakfast offered hot and cold selections. The hotel was within walking distance of town. The hotel arranged pick up and drop off at the airport. The room was spacious and clean.

Everything great.