The rooms were spacious and comfortable with large windows offering great views. The bathrooms were well-appointed and stocked with complimentary toiletries, including shaving cream, a razor, and a nail kit. The staff was friendly and helpful. The hotel had a variety of dining options and a large selection of snacks and drinks in the gift shop. The check-in experience was excellent, with the staff providing early check-in and helpful advice. There was a fun dancing area with a great band, making it a perfect place to celebrate special occasions. The AC worked well, and the internet was fast.

Felt well taken care of, no complaints at all.

Nice place with potential, staff downstairs is friendly. Housekeeping works hard. Perfect location for cruises, quiet and away from the bustle. Excellent catering team on 10th floor dining room, very helpful. Front desk is friendly and helpful. Pool is great, service is nice. VIP room not worth it alone.

Great Staff

During our stay at Sheraton, we were incredibly impressed with the helpfulness of the staff. Raul from the front desk stood out in particular. He went above and beyond to recommend a fantastic restaurant for us and even informed us about special promotions at the hotel. He took the time to sign us up for the SPG program, ensuring we enjoyed the full benefits of our stay. Arriving at the hotel, we were promptly greeted and efficiently taken care of. the staff's exceptional service made our stay truly memorable. Keep up the good work! I highly recommend this hotel for its excellent customer service.

During my recent city trip, I had a pleasant stay at a hotel in Puerto Rico. the staff at this hotel was exceptional, always courteous and helpful. They made me feel welcome from the moment I arrived. the rooms were clean, bright, and comfortable, providing a relaxing environment after a day of exploring the city. Additionally, the hotel had multiple pools and hot tubs, perfect for unwinding and enjoying the beautiful weather.

One downside of this hotel is that it is not centrally located for sightseeing. It is situated in the convention center area, which means it is a bit far from popular tourist attractions.

Located in the heart of the T-Mobile district, this hotel offers prime location and parking options. The infinity pool offers breathtaking views. The fully-equipped gym is perfect for fitness enthusiasts. The friendly and accommodating staff provides excellent service. The rooms are comfortable, clean, and well-equipped.

Friendly staff, clean room, well-equipped gym, infinity pool with breathtaking view, excellent facilities.

Hard to think of anything.

This hotel is in a great location for attending events at the convention center. The rooms have comfortable beds and linens, and some offer a great view. The value for money is good, especially as breakfast is included, which features delicious Puerto Rican sweet rolls.

No negative aspects to mention.

We had a great stay at this hotel. The staff was friendly and accommodating, making us feel welcome throughout our visit. The hotel facilities, including the gym and infinity pool, were excellent. The rooms were clean and comfortable, with cozy beds and a well-maintained bathroom. The location was convenient, with plenty of nearby restaurants and easy access to the cruise port.

Nothing, all excellent.

We had a fantastic stay at this hotel. From the moment we walked in, the staff was attentive and helpful. The room was spacious and the bed was incredibly comfortable. The hotel facilities were clean and well-maintained. We also loved the prime location, as it was centered in a bustling district with non-stop entertainment. The hotel provided convenient parking options, and we were able to easily explore the city and nearby attractions. The breakfast was delicious and the staff, especially Michael the manager at the cafe, were friendly and accommodating.

Everything was fantastic.

The location of this hotel was fantastic - just a short taxi ride away from some great restaurants in the nearby Miramar neighborhood. The hotel facilities were top-notch, with a wonderful in-house restaurant, Metropol, and plenty to do right on-site. The staff were friendly and helpful, always presenting positive vibes.

Everything was fantastic.

We enjoyed the convenient location and the peaceful ambiance of the hotel. The staff at the catering team on the 10th floor dining room were incredibly helpful and went above and beyond to assist us. They made our stay enjoyable and memorable.

We felt incredibly comfortable throughout our stay and had no reason to complain.

The comfy bed, spectacular room with sofa and desk, clean bathroom with mini sewing kit, friendly and kind staff, infinity pool.

None.

I had an amazing stay at this luxurious hotel. The location was perfect, with plenty of restaurants and activities within walking distance. The hotel also offered shuttle services to the beach and Old San Juan, making it easy to explore the area. The staff here provided outstanding service, from the friendly and helpful desk personnel to the valet who brought their own warmth and culture to the Sheraton hospitality. They were always ready to assist and made me feel welcome throughout my stay. The room amenities were top-notch, with everything I needed for a comfortable stay, including free Wi-Fi, air conditioning, and a sitting area. The dining options were also fantastic, with a restaurant and bar that served delicious food and drinks. I highly recommend this place for its excellent service and prime location.

I would definitely recommend this hotel to my family.

I had a great experience at this hotel. The location is fantastic, right in the convention center area, and it's right on the beach. The room service was excellent, and they offered car hire and dry cleaning services. I was able to enjoy 24-hour room service and even received a welcome drink upon arrival. The staff was very friendly and helpful, and their warm hospitality made my stay here even better. The hotel amenities were top-notch, with a beautiful infinity pool, a spa and wellness center, and a casino for some leisurely entertainment. The rooms were clean and comfortable, with all the necessary amenities like air conditioning, a sitting area, and free Wi-Fi. I would highly recommend this hotel to anyone looking for a luxurious and enjoyable stay.

Highly recommend this hotel to others.

The staff was exceptionally friendly and helpful. Great location near beaches, fort, and shopping. Amazing food and facilities. The room was perfect.

Didn't dislike anything about the property.