The staff at Grand Hotel Kazan went above and beyond to ensure my stay was comfortable. When I had an issue with the wifi in my room, they immediately sent a technician to fix it and even provided me with a router. The quick response and willingness to help truly impressed me. The location of the hotel is unbeatable, with easy access to shopping centers, cafes, bars, and the metro station. The hotel also offers great security measures and includes access to a gym and sauna. The panoramic views from the balconies were breathtaking, allowing me to capture the city from different angles. Additionally, the option to have breakfast delivered to my room in a convenient box was a nice touch. I highly recommend this hotel for its exceptional staff, convenient location, and modern amenities.

We loved staying at this luxurious hotel in the very center of the city. The location was perfect, right in the heart of all the action, close to the main shopping and leisure centers. The staff at the reception were always friendly and welcoming, making us feel right at home. They even arranged a taxi for us to the airport at a regular fare, ensuring that we didn't have to worry about being overcharged. The breakfast service was excellent, with a wide variety of delicious options to choose from. The room amenities were top-notch, with a comfortable sitting area, flat-screen TV, and free toiletries provided. We also appreciated the stunning view of Kuban Lake from our room.

Although our room was somewhat small due to architectural design, it was still comfortable and well-appointed. The only minor inconvenience we experienced was slow wifi, which required us to go to the login page each time we wanted to connect.

Great downtown location, connected to a shopping center. Friendly and helpful staff. Good security. Gym, sauna, and spa available. Convenient room service breakfast option. Amazing panoramic view of the city. Lovely ladies at the reception.

Rooms were spacious and clean with good views of the city. The location was key with easy access to the city center and public transportation. The breakfast buffet had a good variety of options for different tastes.

The hotel had a very impersonal atmosphere and lacked character. The staff was not very friendly or helpful, especially when it came to small requests like a change for the metro. The overall experience was disappointing and lacked warmth.