I gotta say, for the price I paid, I got some serious value for my money at this hotel. The room was top-notch, and the staff treated me like a VIP. The location was perfect too, just a short walk to the city center and other cool places.

The breakfast selection could use a little improvement.

After a grueling 33-hour journey, I arrived at Serena Hotel and was immediately greeted by the most kind and pleasant staff. Despite my room not being ready, I was able to enjoy a heavenly breakfast overlooking the pool. The hotel even upgraded me to a larger room, which was beautifully clean and comfortable. The restaurant served plentiful breakfast options, and the room service was excellent. I had a fantastic experience at Serena Hotel and would highly recommend it.

Drawbacks: There were some small issues with room service and the outdated rooms, but it didn't significantly impact my stay.

We had a fantastic weekend at this hotel. The cleanliness was exceptional, with the grounds and gardens well-maintained. The hotel facilities, including the outdoor pool area and well-equipped fitness center and spa, added to our enjoyable stay. The hotel's location was ideal, as it was an easy walk to the CBD and other nearby attractions. The staff were friendly and welcoming, providing excellent service from check-in to check-out.

Almost perfect.

Wonderful stay, excellent breakfast buffet, great shower, large bathroom, fluffy towels, comfy bed.

None.

The staff at this hotel were incredibly friendly and accommodating. They went out of their way to make sure I had a comfortable stay. The breakfast buffet had a great variety of options and the service was excellent. The location of the hotel was ideal, with easy access to key attractions in the city.

One aspect that could be improved is the speed of service. There were times when it took longer than expected for orders to be delivered.

I got excellent value for my money at Serena Hotel. The room was spacious and comfortable, with a great work desk and fast, reliable internet. The location was perfect, providing a quiet and peaceful atmosphere. The staff was friendly and went above and beyond to make my stay enjoyable.

The breakfast option could be improved with a wider variety of choices.

Great stay with beautiful views and excellent service! Loved the complementary breakfast and free Wi-Fi. Great location and accommodating staff.

Front desk staff could be a bit snappy and unapproachable at times. the elevators were very slow, and the gym was small and limited on equipment.

The hotel is conveniently located, making it easy to explore the nearby safari. The main restaurant offers a great variety of dishes, including African cuisine like Jollof Rice. The Milima restaurant provides a wonderful dining experience with poolside seating and delicious buffet breakfast. The rooms are spacious and well-decorated, providing a comfortable stay. The bathrooms are large and clean, while the service is friendly and accommodating. The hotel also boasts a fantastic gym and a beautiful courtyard with palm trees and a waterfalled swimming pool.

The spa facilities are not mentioned in the reviews, which may be a downside for those looking for additional relaxation amenities.

I recently had a fantastic weekend getaway in Kigali and stayed at a beautiful hotel. The hotel is conveniently located, making it easy to explore the city and its attractions. The staff were friendly and welcoming, always ready to assist with anything we needed. The rooms were spacious and well-decorated, providing a cozy and comfortable atmosphere. Additionally, the hotel's restaurant served delicious dishes with a wide variety of options to choose from. We thoroughly enjoyed the culinary experience during our stay.

There were a couple of aspects that could be improved. the gym equipment could use some maintenance as some of the cardio machines were squeaky and slow.

Located in the embassy quarter of Kigali, this hotel offers a convenient location for business travelers. The gym is well-equipped with plenty of treadmills, ellipticals, and a great space for strength training, all overlooking the gorgeous and lush pool area. The rooms are clean, charming, and quiet, with comfortable beds and all the amenities you would expect from a five-star hotel. The staff is friendly, efficient, and accommodating, providing excellent service to guests from around the world. The breakfast and lunch buffets are enjoyable, and the Indian curries for dinner are a hit. The hotel also offers a spa with reasonably priced massages.

The airport shuttle service is a bit overpriced compared to the actual distance traveled.

The staff were exceptional, excellent food, spacious and comfortable rooms, great breakfast buffet, top-notch service.

Nothing I didn't like to be fair.

My recent stay at Serena Hotel was absolutely delightful. The staff was incredibly friendly and accommodating throughout my visit, making me feel welcome from the moment I arrived. The breakfast offered a wide selection of delicious options, truly a great way to start the day. The highlight of my stay was the Maisha Spa experience, which exceeded all my expectations. The location of the spa was convenient, the facility was impeccably clean, and the service provided by Hannah, my massage therapist, was simply amazing. She was knowledgeable, attentive, and made sure my comfort was a top priority. I left feeling completely relaxed and refreshed. I would highly recommend Serena Hotel for its exceptional service and unforgettable experiences.

Spacious, clean poolside room. Nice spa experience. Rapid room service. Friendly, courteous staff. Sumptuous buffet. Awesome hotel security. Clean room with fresh towels. Lovely gardens and grounds. Good food and restaurant. Helpful, friendly staff. Comfortable stay with a great breakfast buffet.

The location of this hotel is excellent, situated in the center of the city. The rooms have a nice touch of ethnic decor and there is a lot of greenery around the property, giving it a resort-type feel. The breakfast was good and the staff in the restaurant were friendly.

Felt at home instantly, nothing was too much trouble.

Our stay at Serena Hotel was worth every penny. The rooms were spacious, clean, and beautifully designed with an African theme that made us feel at home. The staff treated us like royalty and even remembered us from our previous stay. The location was convenient, with easy access to the CBD and other attractions.

The morning meal could have been improved with more variety.