Clean apartments with poolside location, close to beach and restaurants. Great supermarket next door for fresh bread. Relaxing atmosphere, friendly staff. Perfect for young families with plenty of activities. Will definitely return. 👍

Good location, close to beach and restaurants. Supermarket next door. Clean and spacious apartments, with nice pool areas and plenty of sun beds. Friendly staff and good security measures. Would recommend.

The value for money was spot on, and our room was amazing - clean, huge, and well-equipped. The location was great, just a short walk up a hill from the strip, and the staff were always helpful and welcoming.

The hotel breakfast menu could use some improvement, offering more variety and options would be better.

The location was perfect, just a short walk to the main area. The quiet pool was a real treat, no fighting for sunbeds! Superdino next door was convenient for self-catering. I'm definitely considering coming back! I highly recommend this hotel.

We had a fantastic stay at this hotel! The cleanliness of the apartment was top-notch, and the hotel facilities were excellent. We loved the fact that the hotel was located in the heart of everything, making it easy for us to explore the city. Additionally, the staff were incredibly helpful and friendly, making our stay even more enjoyable.

Nothing to be said.

We had a fantastic stay at a hotel in Puerto del Carmen. the hotel itself, Grupotel, was perfect. the rooms were big enough and clean, and the entertainment at night was great for the kids. the location of the hotel was also ideal, as it was close to shops and just a short walk to a beautiful beach. There were even two well-stocked shops right next to the hotel, making it convenient for us to get everything we needed. we had a great holiday and would definitely recommend this hotel.

Nothing all good! 😄

We loved the spacious and comfortable apartments with high ceilings and a great view of the sea from the balcony. The food at the on-site cafe was excellent, with fresh and plentiful ingredients. The location was perfect, within walking distance to the strip.

Felt like it was our own home, nothing to complain about.

We had an excellent stay at the Cinco Plazas with our 3 kids. Plenty of families with kids of different ages. Great facilities, including pool tables, 2 pools, and a kids' water play area. Convenient location within walking distance to shops, restaurants, and bars.

Felt more than at home, nothing was too much trouble.

The location of the hotel was great, with beautiful sea views from the balcony. the apartment itself was basic but had everything we needed. the pools were clean and there were plenty of sunbeds available.

The breakfast selection was very basic, with a limited variety of options. the beds were quite hard and the pillows were flat.

The staff were friendly and helpful, and the atmosphere around the pool was great. We enjoyed the delicious snacks and cocktails at the bar. The apartments were clean, with good air conditioning and comfortable beds.

All was perfect.

great value, exceptionally good staff, will definitely return. the best in puerto del carmen.

Receptionist not friendly.

My family and I have been staying at these apartments every year for the past 12 years whenever we visit Lanzarote. The apartments themselves are well-supplied with everything we need, from towels to crockery, and are always clean and comfortable. The hotel staff are exceptionally helpful and friendly, making our stay even more enjoyable. The atmosphere within the complex is relaxed and spacious, with plenty of options for entertainment and activities. The pool area is well-maintained, and the staff and lifeguard are always helpful.

While I do recommend this hotel, there is one small issue that can be frustrating. In the mornings, when the chain is removed at 9.30am, it can be difficult to secure a sunbed by the pool.

The cleanliness was top-notch, and the staff were exceptionally helpful and pleasant. The hotel facilities were great, with a shop on-site and a pool bar serving delicious food at reasonable prices. The location was perfect, just a 2-minute walk down to the strip and the beautiful beach. The hotel also provided good security measures with a guard at the reception. I had a wonderful experience and will definitely return.

No negatives.

The location of the hotel is perfect for families with kids, as it is close to the kids splash area where they can have a great time. The supermarket around the corner is reasonably priced, making it convenient for guests to stock up on essentials. The tui staff do a great job of organizing daytime events, ensuring that there is always something fun to do.

The WiFi at the hotel is not very good and could use some improvement.

The hotel is in a perfect location, close to the beautiful beach and within walking distance to bars and shops. The rooms are spacious and clean, with regular cleaning by the friendly staff. The restaurant offers tasty breakfast options, and the bar service is great. The swimming pools are fantastic, and there are plenty of activities to keep the kids entertained. the hotel provides a relaxing and enjoyable stay.

The evening entertainment at the hotel was lacking, especially for families with young children.