We felt right at home in this beautiful old building located a stones throw away from the Royal Palace and Gran Via shopping street. The large, well-appointed rooms were a nice touch, especially the comfortable beds and chairs. The staff, from the reception to the concierge, were extremely attentive and went out of their way to facilitate our every wish. The breakfast area had a great selection and the rooftop terrace with a small bar area was a must-visit. The hotel truly exemplifies the high standards of The Leading Hotels Of The World.

Nothing I didn't like to be fair. 😊

Classy place, upgraded rooms worth every penny, amazing food in Red level lounge, perfect location, friendly and helpful staff, beautiful courtyard and roof terrace.

Great location to explore the city and museums. Extremely helpful staff. Enjoyable stay. Fantastic breakfast with something for everyone. Quiet rooms with no noise.

Felt cared for, no reason to complain.

gran melia exceeded my expectations, the staff made me feel at home and the red level benefits were excellent. the location was perfect, within walking distance to major attractions. i will definitely choose this hotel again!

Cramped room for two people.

I stayed in a Penthouse Suite and had my own butler. It was like living in a fantasy world! The food was delicious and the hotel itself was stunning. Absolute perfection!

That I couldn't take the whole hotel with me when I left.

The room was absolutely stunning, with a glass bath/shower area and stocked with lovely Clarins goodies. The bed was super comfy, and I had a fantastic night's sleep. The staff were incredibly welcoming and attentive, especially Rodrigo at concierge who was so helpful. The hotel itself was absolutely stunning, with a spectacular rooftop pool and beautiful private garden. The breakfast buffet was world-class, with a wide variety of options to choose from. The location was perfect for walking to many nearby places.

While the overall experience was amazing, there were a few small issues. The room was not made up again in the evening, which was a bit disappointing.

The location of the hotel was great, as it was close to all the main attractions and had easy access to transportation. The staff was friendly and helpful, making my stay more enjoyable. And the rooftop pool provided a refreshing oasis on hot days, with a stunning view of the city.

One disappointment was that the swimming pool and roof terrace were closed during my stay, which was a shame given the beautiful weather. It would have been great to be able to take advantage of these facilities.

The location of the hotel was perfect, right in the middle of everything, making it easy to walk to any tourist place. The interior of the hotel was nice and the staff provided excellent customer service. The breakfast area had a wide range of choices and the rooftop terrace was a must-visit.

None.

The hotel had beautiful and spacious rooms with all the basic amenities. The location was great, with easy access to key tourist attractions and a secluded and quiet area. The staff were friendly and welcoming, and the housekeeping service was exceptional. The rooftop view offered stunning sunsets.

The room I stayed in was advertised as a family room for four adults and a few children, but it turned out to be tiny and visually much smaller than expected. The furniture in the room looked worn out, and there were practical issues with the bathroom door and appliances.

Excellent staff, great location, delicious breakfast and dinner options. Rooftop pool and bar with stunning views. Comfortable and well-appointed rooms. Highly recommended hotel for a relaxing stay.

The location of the hotel was extremely convenient, with key landmarks and attractions within walking distance. The room was clean and well-organized, providing a comfortable stay. The staff was welcoming and friendly, ensuring a pleasant experience throughout our stay.

The size of the room was a bit small for a party of four, despite requesting two beds. The hotel did not upgrade our room as promised, and our special request for celebrating our daughter's birthday seemed to be ignored.

The beds are comfortable, and the property is very clean. The staff is accommodating and goes above and beyond to pamper the guests. The rooftop, rooms, and bathrooms are amazing. The hotel is conveniently located near the Royal Palace and Gran Via shopping street. The breakfast area has a great selection, and there is a lovely rooftop terrace with a small bar area.

Felt very much at home, nothing was too much trouble.

Magnificent and luxurious property. Beautifully designed with attention to detail. Incredibly friendly and professional staff. Convenient for getting tested before flying.

The service was exceptional, with friendly and helpful staff. The location was perfect, just a short walk to major attractions and shopping areas. The room was spacious and clean, with a comfortable bed. And the rooftop bar and plunge pool were a great place to relax and enjoy the views.

The price of the hotel was quite high compared to other European cities. Additionally, the room service food wasn't as good as the restaurant or breakfast area.

Great location near major attractions and a quiet street. Spacious and well-equipped rooms. Friendly and helpful staff.

Long check-in procedure and pushy sales tactics. Hotel is overpriced.