The staff were amazing, always friendly and helpful. They made us feel welcome and provided excellent service throughout our stay. The hotel facilities were great, especially the cleanliness of the rooms. The room we stayed in had a beautiful view overlooking the city. The location was convenient, not far from the airport and close to the center of this city. We also appreciated the free parking available on the street, which saved us money.

Can't fault the property in any way.

I recently stayed at this hotel and was thoroughly impressed. The location was great, in a quiet area but still centrally located. The room was comfortable and had all the amenities I needed, including a mini-bar and tea/coffee facilities. The staff was extremely accommodating and answered all my questions in a lovely manner. I also enjoyed the spa and wellness centre, which had a sauna and jacuzzi for me to relax in.

I would definitely recommend this venue to anyone looking for a luxurious and comfortable stay.

Modern lobby and common areas, spacious and comfortable room with a great view. Friendly staff, quick reception service, and stable Wi-Fi. The breakfast was huge with a wide variety of choices, and the spa experience was great. Conveniently located with easy access to bus stations and taxi services.

The room size was good and the shower was nice. the hotel had a nice bar area that served food, which was convenient. the staff was friendly and helpful.

The air conditioning was poor and there was no satisfactory solution provided. the breakfast service was canceled without a proper alternative offered.

Spacious room, comfortable bed, great breakfast, helpful staff, sauna/steam bath/jacuzzi access, massage service available.

N/A.

The room was small but great for me as I was alone. Everything was clean and the bathroom was really nice. They had vegan options on the menu, which was great as it was not the easiest city to find vegan options. The staff at breakfast were lovely and even allowed me to stay longer than closing time. a relaxing and enjoyable stay.

Felt almost like at home, no complaints whatsoever.

This hotel is a great choice for business travelers, with its convenient location near the airport and only a short walk to public transportation to the city center. The rooms are clean and modern, with comfortable beds and excellent amenities such as air conditioning, frigobar, and TV. The breakfast is delicious and served quickly, and the staff is always friendly and accommodating.

Some guests have mentioned issues with the bedding and air conditioning, which could be improved.

We loved our stay at Nuevo! The cozy and clean room had a beautiful view of Madrid. The staff recommended the bus 107, which stops right in front of the hotel and takes you quickly to the Plaza de Castilla metro station. we highly recommend this hotel.

Great value and excellent coffee at breakfast. Easy access to public transport and convenient weekend bus service. Spacious room with comfortable bed and enjoyable bath. Friendly and helpful staff. A few restaurants within walking distance.

Room in need of maintenance with stained walls and broken wooden grate. Outdated decor.

I had a fantastic stay at this hotel! The staff was incredibly friendly and always helpful. They provided great service throughout my stay. The food at the hotel restaurant was delicious, with a variety of 2/3 course menus to choose from. The hotel lobby was modern and clean, and there was a nice little bar downstairs. The location was convenient, with 2 metro stations within a 20-minute walk, making it easy to explore the city.

All was good.

Beautiful and perfect hotel. Receptionist Julia provided great assistance. Mar Gomez in the massage department was excellent. Good location with easy access to city center. Great value with various breakfast options. Large room with comfortable bed and nice bath. Quiet and friendly staff. Will definitely return.

I had a great stay at this hotel. The room was clean, comfortable, and quiet. The staff were extremely friendly and helpful. The location was convenient, with easy access to public transportation and restaurants nearby.

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I had a fantastic stay at a hotel that had a modern and stylish look. Although it was a bit past its prime, the staff was accommodating and moved me to a quiet side of the hotel upon request. The spacious facilities and helpful service made a positive first impression. The breakfast was delicious, offering a wide variety of choices. The hotel's location was convenient, being close to the airport and the city center. I highly recommend this hotel for a pleasant stay.

The breakfast was pretty good; it included a lot of options and there were complementary pastries and a coffee machine. the staff was quite accommodating and friendly, making our stay more pleasant. the hotel had a nice view of the city and was located in a convenient area, close to public transportation.

The state of the rooms was not the greatest. They were not properly cleaned, and the air conditioning did not work well, causing the room to be uncomfortably hot.