The location is unbeatable, right in the center of the main street, with a metro stop right beside it. Despite being on a noisy 6 lane road, my room was incredibly quiet. The room itself was comfortable, with a large bathroom and a powerful shower. The service from the staff was excellent and the breakfast had a wide variety of delicious food. The view from the balcony on the top floors was absolutely stunning.

That the spa facilities were not included, and I had to pay extra to use them.

The hotel was very clean and comfortable, with nicely decorated rooms. It had great facilities such as a kettle and fridge in the room, as well as a hairdryer and safe. The staff were extremely helpful and friendly, with excellent English skills. The location was perfect, being close to Plaza De España on the main Gran Via street and right next to the metro station, making it easy to get around the city.

Everything great.

The hotel's location is extremely convenient, with easy access to the airport via metro. This allows for a quick and hassle-free journey to and from the hotel, making it an ideal choice for adventure travelers who want to make the most of their time in the city. Additionally, the hotel is situated right in the center, making it a perfect base for exploring the vibrant nightlife, as well as being centrally located to most of the city's attractions.

The customer service at the hotel falls short in terms of reliability and attentiveness.

The location was perfect for exploring the city, with all the main attractions within walking distance. The rooms were cozy and comfortable, and the breakfast offered a delicious selection of fresh breads. The underground spa was a real highlight, with its grotto setting and relaxing amenities like the whirlpool, sauna, Jacuzzi, and steam room. Plus, being close to the best eatery next door was a treat. I highly recommend this hotel for its great location, excellent facilities, and enjoyable experience.

The staff was very kind and helpful, making me feel welcome throughout my entire stay. The location is excellent, especially for those interested in going to the theater, as there are many theaters nearby. Additionally, the hotel is conveniently located near a metro station, making it easy to explore the city. One of the best aspects of this hotel is the spa, which is very nice and fun for the whole family. It's worth mentioning that the spa can be used for free and has designated hours for families with little ones. The rooms are comfortable and surprisingly soundproof, despite being in the center of this bustling city.

Nothing to mention.

I had a fantastic stay at this place! The location was absolutely perfect, right in the heart of the city center. Everything was within walking distance, from the fabulous bars and restaurants to the must-see attractions. The staff were incredibly friendly and went above and beyond to ensure I had a great experience. The service was top-notch, with attentive room service and laundry facilities for added convenience. The room itself was luxurious and comfortable, with all the amenities I could ask for, including a well-equipped mini-bar and a cozy sitting area. The free Wi-Fi in the room was a nice touch, allowing me to stay connected throughout my stay. I was highly impressed with this hotel's attention to detail and commitment to providing enhanced comfort and quality services.

I would definitely recommend this hotel to family and friends! This place offers exceptional luxury and comfort in a prime location.

I had a fantastic stay at this hotel! The location is unbeatable, right in the center of the main street, with a metro stop right beside it. Despite being on a noisy 6 lane road, my room was incredibly quiet. The room itself was comfortable, with a large bathroom and a powerful shower. The service from the staff was excellent and the breakfast had a wide variety of delicious food. The view from the balcony on the top floors was absolutely stunning.

That the spa facilities were not included, and I had to pay extra to use them.

The location was excellent, with easy access to the old center of the city and close to the metro station. Elena from the staff was incredibly helpful in guiding me to all the tourist attractions I wanted to visit. The hotel facilities were great, especially the spa that I was able to use for free. The rooms were comfortable and soundproof, despite being in the center of this vibrant city.

The hotel had a great location! We were able to walk to all the main attractions and restaurants easily. The room was also very comfortable and clean. It was a nice touch that the reception staff marked the map of the city for us.

the staff at breakfast were rude and unhelpful. We were also disappointed that we had to pay extra for the spa, considering the price of the hotel.

The location was excellent, right in front of Gran Via and close to the theaters. It was perfect for some quick sightseeing for our one-day visit. The hotel room was comfortable and had all the necessary amenities. The staff were friendly and went the extra mile to ensure our stay was outstanding. They were helpful when required and provided excellent service.