We had a great stay at the hotel. The staff at check-in were friendly, and the service at the Piano Bar was excellent. The hotel is in a convenient location, just a short walk from the city center and major attractions. The facilities were excellent, with a comfortable bar open in the evenings and a cafe open throughout the day. Our double room was spacious and clean. The hotel staff were professional and courteous. we had a comfortable and enjoyable experience at Silken Ciudad De Vitoria.

The hotel is conveniently located near the cathedral and a short walk to the city center. Easy access and on-site parking is a plus. The rooms are clean and modern, with tasteful decor. The reception area is also nicely decorated. The buffet breakfast offers a great selection. The hotel is situated close to a beautiful park, perfect for a stroll. The staff at the reception desk is friendly and efficient.

Felt extremely welcome, no complaint.

However, the hotel is located right in the center of Vitoria-Gasteiz, allowing easy access to the city center and attractions. Executive guests can enjoy the convenience of secure parking and the proximity to The Bost restaurant. The rooms are comfortable and clean, with friendly and helpful staff.

The reception staff were indifferent and understaffed, providing no welcome or smile upon arrival, and failing to inform guests about potential noise from events and provide discounts when requested.

We recently visited a 4-star hotel in Vitoria and were truly impressed by the level of comfort and luxury offered. The location is in a beautiful neighborhood and provides the perfect peaceful and quiet setting for a relaxing stay. The staff were extremely accommodating and provided excellent service throughout our visit. The rooms were well-appointed and included amenities such as a mini-bar and a sitting area, ensuring a comfortable and enjoyable stay. The hotel also offers a variety of dining options, including a restaurant and a bar/lounge area, where we enjoyed delicious meals and drinks.

We highly recommend this place to everyone.

The hotel is conveniently located near a large park, making it easy to take a leisurely stroll through a beautiful green boulevard. Additionally, within walking distance, you can find the wonderful restaurant, The Bost, where you can enjoy a delicious meal. The area around the hotel is comfortable and offers a peaceful atmosphere, providing a pleasant stay. The rooms are well-equipped, with comfortable beds and amenities such as tea and coffee making facilities. The staff is helpful and informative, ensuring a satisfying experience. The breakfast options are varied and offer hot dishes.

The noise from the surrounding traffic could be a drawback for light sleepers.

We had a wonderful stay at a hotel in a quiet neighborhood, yet close to all the major attractions. The location was ideal, as we could easily reach Parque de la Florida, Plaza de Espana, Cathedral de Santa Maria, the metro station. We particularly enjoyed strolling along the pedestrian promenade to Armentia. Our double room was spacious and immaculately clean, providing a comfortable and pleasant stay. The hotel staff were professional and courteous, ensuring that all our needs were met. The reception area and building itself were also impressive, adding to the overall positive experience.

Nothing, all was good 👍

The complimentary Wi-Fi and the delicious breakfast made for a decent start to each day. The location was also convenient, as it was in close proximity to the old town and several tourist attractions. the comfortable beds made for a great night's sleep.

The customer service was poor, with staff failing to meet expectations on multiple occasions. the heating system was difficult to operate, causing frustration during the chilly nights.

Locations excellent, walking distance, free parking, spectacular hotel, delightful botanical garden.

Nothing all excellent.

Lovely clean room, good secure parking, friendly staff, great breakfast, comfortable rooms.

Couldn't find any faults at all.

I recently stayed at Silken Ciudad De Vitoria for two nights and had a great experience. The hotel's location is perfect for exploring central Vitoria on foot. The staff were friendly and accommodating, and the room was clean and comfortable. I especially loved the unique design of the hotel, with its floor to ceiling atrium and indoor garden on the first floor. The restaurant had an excellent menu, and the secure parking was a great feature. I would definitely stay here again.

Can't recommend this hotel highly enough.

Great location near the cathedral and city center. Good-sized rooms with Nespresso machine, water, and croissants on the 4th floor. Tea-making facilities in the room, a rarity in Spain. Pleasant bar with reasonably priced red wines. Superb desk staff provided a refund when our plans changed. Excellent buffet breakfast served by a professional team. Lovely Art Deco style and comfortable rooms. No dislikes.

I was just passing through and didn't expect to find such a comfortable hotel. The location was great for walking to central Vitoria, and the medieval part of the city was easily accessible. The hotel itself had a beautiful lobby and a nice indoor garden on the first floor. The breakfast was amazing, and there was also a great little cafe linked to the hotel. The room was clean, and we had a pleasant dining experience for both dinner and breakfast.

I do recommend this hotel.

We had a great stay at Silken! The location was perfect, just a short walk from the lively city center and close to the new Cathedral. The hotel itself was modern and comfortable, catering to both leisure and business travelers. Our room was spacious, well-appointed, and had all the amenities we needed. The staff were friendly and helpful, providing us with information about local concerts and events. Having convenient parking in the same building was a plus too. a wonderful experience at Silken Ciudad de Vitoria.

During our recent stay at a hotel in this beautiful city, we were impressed by the cleanliness and comfort of the rooms. The buffet breakfast was served individually by a professional team, and we appreciated their friendliness and efficiency. The location was perfect for exploring the city, and the hotel's Art Deco design added a touch of elegance to our stay. we had a very comfortable and enjoyable experience.

The location of the hotel was fantastic, situated in a quiet neighborhood yet still within easy reach of all the major attractions. It was just a short walk to the beautiful Parque de la Florida, Plaza de Espana, Cathedral de Santa Maria, and the metro station. We also loved the abundance of excellent restaurants in the area. The double room we stayed in was spacious and clean, providing a comfortable and pleasant stay. The hotel staff were also very professional and courteous, ensuring that we had everything we needed during our Christmas stay.

The lack of information regarding the additional cost of the underground parking. We had to pay for it, which was unexpected as we were not informed about it during check-in.