The hotel offers excellent buffet food for breakfast and dinner, with a wide variety of choices and good taste. The staff is extremely helpful, welcoming, and friendly, going above and beyond to ensure a pleasant stay. The spacious rooms are well-maintained and homely, with comfortable beds and a pleasant view.

One negative aspect is that the hallways of the hotel need some upgrading.

I had a fantastic stay at this luxurious 4-star hotel. The location was perfect, with easy access to the beautiful lake area and the bike path. The staff provided excellent service, from the moment I arrived until the time I left. They were attentive and accommodating, always ready to assist with any requests I had. The room was spacious and comfortable, with all the amenities I needed for a relaxing stay. The hotel also offered a wide range of facilities, including a spa and wellness center, live entertainment, and a game room. The dining options were top-notch, with a restaurant that served delicious meals and a bar/lounge area where I could unwind with a drink. I was thoroughly impressed with the hospitality and quality of service at this hotel.

I would highly recommend this hotel to families looking for a peaceful getaway.

As a budget traveler, I really appreciated the affordable rates at this hotel. The rooms were spacious, clean, and had plenty of plug sockets. The on-site restaurant offered delicious food, particularly the breakfast selection. The hotel's appearance, both inside and out, was well-maintained and visually appealing.

The only inconvenience I experienced was a lack of breakfast buffet on the second day due to low occupancy. However, the staff was friendly and accommodating, making sure we were well taken care of.

The hotel is very nice, clean, and modern. Staff is welcoming, helpful, and well trained. Food at the restaurant is great with lots of options. The location is easily accessible.

Nothing, it is perfect.

Friendly staff, tasty food, clean rooms, comfortable beds. Great value for money. Will definitely stay again.

We appreciated the complementary xmas cake and drinks, as well as the staff's efforts in decorating the lobby in a festive manner. The hotel's proximity to the lake and bike rental was convenient for some outdoor activities. We also enjoyed the pool table room as a way to pass the time.

Our xmas experience was tainted by some negative aspects. The bathroom was small and lacking in basic amenities.

This hotel exceeded my expectations in many ways. The rooms were comfortable and clean, providing a relaxing space to unwind after a long day of exploring. The bathroom, while small, was functional and well-maintained. The attentive and friendly staff went above and beyond to ensure our needs were met, even providing us with extra towels and tea making facilities without any hassle. The breakfast was delicious, offering a wide variety of options to suit everyone's taste. Additionally, the location was ideal, with easy access to nearby attractions such as the picturesque lake and beautiful walking trails.

There was a minor issue with the communication and guidance from the hotel staff, which led to some confusion and a longer than expected walk to certain destinations.

I recently stayed at this hotel and I had an amazing experience! The location was very convenient and there were plenty of activities to do nearby. The staff was extremely helpful and welcoming, they made sure that I had everything I needed and more! The room was spacious and had all the amenities I could ask for. I especially loved the comfortable bed and the beautiful terrace with a great view. The dining experiences were also top-notch, I enjoyed every meal I had here. All in all, this place is definitely worth staying at.

I would definitely recommend this hotel to anyone looking for a luxurious and comfortable stay.

During my recent stay at Galway Heights, I was blown away by the exceptional hospitality and service provided. From the moment I arrived, I felt welcomed and taken care of. The staff went above and beyond to ensure my comfort and satisfaction. The rooms were clean and comfortable, providing a peaceful retreat after a long day of exploring. The food was absolutely delicious, with a variety of options to choose from. One standout moment was the anniversary celebration they arranged for me, making my stay truly memorable. I highly recommend this hotel for anyone visiting the beautiful surroundings of Nuwara Eliya. I had an incredible experience at Galway Heights.

Young and pleasant team, amazing gust relationship. Well-presented and delicious breakfast and dinner. Most memorable stay in Nuwara Eliya. Unmatched hospitality.