Our stay at Hotel Phoenix was excellent value for money. The room was clean, comfortable, and quiet, exceeding our expectations. The location was nice, with a short walk to explore the town, and the staff were friendly and knowledgeable, even recommending a great spa nearby.

The breakfast option would be even better with a larger selection of coffee capsules available in the rooms.

My stay at Hotel Phoenix was a pleasant experience. The room was comfortable and had a beautiful view of the surrounding mountains. The staff was friendly and helpful, providing all the information I needed for my stay in the area. The breakfast offered a great selection of delicious food. I had a wonderful time during my stay at Hotel Phoenix.

Lovely with modern twist. Superior room overlooking Matterhorn. Helpful staff, advised on activities. Wi-Fi restricted to lounge only, breakfast time offline. Wired access available in rooms. Nice breakfast selection. No evening meals offered. Takeaway option available. very nice experience.

The hotel had a beautiful modern/rustic style. The rooms were clean and comfortable with a balcony and a view of the mountains. The breakfast buffet was excellent and the staff was very nice and helpful. The location was great, just 500m away from the train station and close to outdoor activities like hiking and skiing.

All good.

The best bed I slept in. Quiet hotel near the town. Ground floor room with mountain view. Friendly and helpful staff. Perfect cleaning service. Delicious breakfast with many choices. Convenient location near stations. Lovely afternoon tea by fireplace.

No negatives from this place.

As young holiday goers, we appreciated the modern décor and swiss charm of the hotel. The bar with the wood fire created a cozy atmosphere. The breakfast had a wide variety of options, including delicious cheeses. The location was convenient, allowing us to explore Zermatt on foot. The staff were friendly and recommended a great spa. The room was clean, newly renovated, and had a nice balcony with a view. As dog owners, it was a pleasant surprise that our four-legged friends were also welcomed with open arms.

Felt very well, no complaints at all.

Adorable staff, great advice, fluent in French, clean rooms, magical view of Matterhorn.

Nothing, it is perfect.

Great location, friendly staff, wonderful breakfast, attentive service, cleanliness, access to gym.

Nothing everything was great.

Lovely modern inn with friendly staff, clean rooms, elegant decor , and tasty breakfast. 8 mins walk from train station. Also pet-friendly. Would stay again.

Well positioned hotel with great views. Modern facilities and comfortable rooms. Friendly and helpful staff. Reasonable price and close to ski lift

Can honestly say there wasn't anything not to like.

I stayed at Hotel Phoenix for 4 nights on a leisure trip and had a fantastic experience. The location was perfect, within easy walking distance to everything. The room was spacious and had a beautiful view. The breakfast was a feast with a wide variety of options. The staff at the desk were friendly and gave us helpful information. They even let us use the showers after a day of skiing before catching our train. my stay at Phoenix was brilliant.

Can't recommend this hotel highly enough.

Cleanliness, hotel facilities, location so close to everything.

Nothing for me.

The hotel is located right in the center, on a little hill, providing amazing views of The Matterhorn. The staff is super-friendly and the rooms are very clean and nicely decorated, with a view of the Matterhorn from the balcony. The breakfast served is delicious with a wide selection of options.

All was perfect.

We had a great stay in Zermatt over Easter. The hotel was conveniently located near the train station and main street, making it easy to explore the area. The room was clean and comfortable, and we enjoyed the beautiful views from the balcony. Additionally, the breakfast provided a delicious start to our days with plenty of variety.

They seemed less welcoming and friendly compared to other hotels we've stayed at. It would have been nice to receive more assistance and recommendations for activities in the area.

We had an excellent stay at this hotel. The location was perfect, with easy access from the train station and away from the hustle and bustle of the main street area. The hotel had modern facilities and our room, with a view of the river and the Matterhorn, was very comfortable and clean. The breakfast was of high quality and delicious. The hotel team was supportive, generous, and wonderfully friendly. We would definitely come back and stay here again.

For us, it was ideal.